CARLA JOY FLORES
Executive Assistant
San Miguel
Summary
Offering detail-oriented and organized approach, with readiness to learn and grow in structured environment. Brings foundation in analytical thinking and effective communication, with ability to quickly adapt to new procedures and protocols. Ready to use and develop critical thinking and organizational skills in Administrative role.
Overview
2
2
years of professional experience
Work History
Admin/Tenant Relations officer
Kaizen Asset Management Services
12.2024 - 02.2026
- Managed end-to-end administrative and tenant support operations, including documentation processing, CRM updates, compliance tracking, and client coordination.
- Maintained and updated master property listing databases, ensuring accuracy of portal links, pricing, and property details.
- Processed leasing documentation and ensured all records were complete, compliant, and accurately filed.
- Ensured property listings complied with regulatory standards, including RERA, DLD, and developer requirements.
- Managed invoice processing and financial record updates using Xero to support billing operations.
- Responded promptly and professionally to tenant and client inquiries via email and phone, resolving issues efficiently.
- Provided accurate information on property listings, amenities, pricing, and leasing terms.
- Maintained detailed CRM records of all client interactions, service requests, and resolutions.
- Coordinated with internal departments to ensure timely resolution of tenant concerns and service requests.
- Tracked open cases and followed up consistently to ensure deadlines and service standards were met.
- Gathered and analyzed customer feedback to identify service gaps and recommend workflow improvements.
- Collaborated with marketing teams to support customer engagement campaigns and improve client retention.
- Monitored industry trends, competitor activity, and market conditions to provide insights for management reporting.
Admin Staff
Freeway Motor Sales of Baliuag Corp.
02.2024 - 09.2024
- Provided administrative and customer service support, handling daily client inquiries, documentation, and internal coordination.
- Maintained accurate records of walk-in clients, leads, and inquiries to support follow-ups, sales tracking, and reporting.
- Assisted in preparing promotional materials, price lists, and customer communication documents for sales and marketing activities.
- Supported sales operations by organizing documentation, maintaining files, and preparing reports for management.
- Ensured accuracy and consistency of business records, client information, and documentation management systems.
Education
Bachelor of Science - Human Resources Development And Management
St. Paul University At San Miguel
San Miguel, Province Of Bulacan, Philippines05-2023
Skills
Technical Skills
Google Workspace (Google Docs, Google Sheets, Google Drive)
Microsoft Office Suite (Word, Excel, PowerPoint)
CRM & Database Management
Reporting and Documentation
Project Management Tools
Xero (Invoice Processing & Financial Record Tracking)
Freshdesk / Freshchat (Customer Support Systems)
Collaboration & Communication Tools: Zoom, Google Meet, Slack
Canva (Basic Design for Documents and Marketing Materials)
Administrative & Operations Skills
Administrative Support
Project Workflow Coordination
Documentation and Records Management
Data Entry and Report Preparation
File Organization and Digital Filing Systems
Process Monitoring and Compliance Tracking
Client Communication and Coordination
Task Management and Administrative Coordination
Timeline
Admin/Tenant Relations officer
Kaizen Asset Management Services
12.2024 - 02.2026
Admin Staff
Freeway Motor Sales of Baliuag Corp.
02.2024 - 09.2024
Bachelor of Science - Human Resources Development And Management
St. Paul University At San Miguel