Marjorie Paguirigan
Registered Nurse
Pasig,Philippines
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Remote Virtual Assistant
City Thrive, LLC
Houston, TX
11.2021 - Current
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Assisted Virtual Assistants in building Google Business profiles, build landing pages and websites and also specializes in SEO and Reputations.
- Well versed in navigating and utilizing project management tool such as Airtable.
Team Leader
Hinduja Global Solutions
Quezon City, Metro Manila
11.2015 - 12.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Positioned as go-to person for up to 20 staff members, troubleshooting complex administrative and training issues promptly.
- Implemented new working processes to deliver multiple improvements.
- Assisted with new hire processing and existing training programs.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Cross-trained and provided back up for customer service managers.
Customer Service Associate
Hinduja Global Solutions
Quezon City
07.2011 - 10.2021
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Informed customers about special promotions and provided detailed information for various products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Boosted sales revenue by skillfully promoting diverse service options.
Education
Bachelor of Science - Nursing
Our Lady of Fatima University
Quezon City 06.2008 - 03.2011
Skills
Virtual Workforce Management
Remote Problem Resolution
Remote troubleshooting
Virtual private networks
Timeline
Remote Virtual Assistant
City Thrive, LLC
11.2021 - Current
Team Leader
Hinduja Global Solutions
11.2015 - 12.2021
Customer Service Associate
Hinduja Global Solutions
07.2011 - 10.2021
Bachelor of Science - Nursing
Our Lady of Fatima University
06.2008 - 03.2011