Diana Lynn Incognito
Licensed Nurse
Botolan, Zambales
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Airbnb Virtual Assistant
Manila Airport Condotel
Manila
08.2022 - 01.2023
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Created and managed accurate occupancy forecasts and budgets.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Implemented successful strategies to increase customer satisfaction.
- Evaluated and promptly resolved lodging facility operational issues.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Developed and implemented promotional strategies to increase occupancy.
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
Sales Executive
Coca-Cola FEMSA Philippines Inc.
Manila
02.2013 - 03.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and implemented account management plans to establish customer satisfaction.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Negotiated prices, terms of sales and service agreements.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Recorded accurate and efficient records in customer database.
- Contributed to event marketing, sales and brand promotion.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained new employees on customer service, money handling and organizing strategies.
- Achieved or exceeded company-defined sales quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Kept detailed records of daily activities through online customer database.
Education
Bachelor Of Science - Nursing
Union Christian College
La Union, Philippines 06.2007 - 03.2012
Skills
Flexible and Adaptable
undefinedCertification
Licensed Nurse
Timeline
Airbnb Virtual Assistant
Manila Airport Condotel
08.2022 - 01.2023
Licensed Nurse
06-2018
Sales Executive
Coca-Cola FEMSA Philippines Inc.
02.2013 - 03.2018
Bachelor Of Science - Nursing
Union Christian College
06.2007 - 03.2012
Certified DOST Scholarship Passer
06-2004
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