Buenagen Bagundol
Customer Service Representative / Technical Support Representative
Cebu City
Summary
To be part of a company that indulges professional growth and provides a challenging and rewarding career while allowing to utilize my knowledge and skills.
Overview
8
8
years of professional experience
Work History
Technical Support Representative
1And1 IONOS
03.2024 - 04.2024
- Strengthened relationships with key clients by providing consistent high-quality service, leading to increased account retention rates.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Assisted in development of system security protocols.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
Customer Service Associate
FIS Global Solutions
08.2022 - 08.2023
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Teleperformance
12.2020 - 04.2021
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Investigated and resolved accounting, service and delivery concerns.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Secretary
Triune Macro Builder Solution
01.2019 - 12.2020
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Composed inter-office correspondence and provided product and service information to customers.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Restaurant Supervisor
101 MIX RESTAURANT
01.2017 - 12.2019
- Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to the team dynamic.
- Coordinated with vendors to guarantee timely delivery of food and beverage supplies.
- Coordinated event planning, managing logistics for successful private dining experiences.
- Evaluated vendor relationships periodically, seeking competitive pricing options while maintaining high-quality product standards.
Customer Service Associate
Tech Mahindra
01.2016 - 05.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Ramon Duterte Memorial National Highschool
V.Rama Avenue, Cebu City, 6000 04.2001 -
Skills
Technical Documentation
Timeline
Technical Support Representative
1And1 IONOS
03.2024 - 04.2024
Customer Service Associate
FIS Global Solutions
08.2022 - 08.2023
Customer Service Representative
Teleperformance
12.2020 - 04.2021
Secretary
Triune Macro Builder Solution
01.2019 - 12.2020
Restaurant Supervisor
101 MIX RESTAURANT
01.2017 - 12.2019
Customer Service Associate
Tech Mahindra
01.2016 - 05.2016
High School Diploma -
Ramon Duterte Memorial National Highschool
04.2001 -
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