Ruby Jane Paninsoro
Advance Technical Support - Webhosting Company
Talisay City
Summary
Articulate Advance Technical and Sales after support with 7 -year record of finding effective solutions to technical issues ;like websites troubleshooting, CMS, emails and online marketing, through troubleshooting and issue analysis.
Overview
21
21
years of professional experience
Work History
Advance Technical Support
1and1 IONOS Philippines Inc.
Cebu City
04.2015 - Current
- Provided basic end-user troubleshooting and desktop support.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Technical knowledge. Soft skills like communication, flexibility, patience, and problem solving
- Delivered Technical Support and Service via phone calls, chats and emails for IONOS customer
- Troubleshoot,analyze and recommend solutions to customer's website, email,and online marketing issues
Sale and Marketing
Nexus Real Estate
Cebu City
08.2009 - 07.2022
- Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
- Completed in-depth reviews of market conditions and customer preferences.
- Conducted research to analyze customers' behavior, preferences and purchasing habits.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
- Coordinated with social media, public relations and other teams to execute product introductions.
- Identified appropriate marketing channels and target customers for campaigns.
Education
Bachelor of Science - Commerce Major in Management Accounting
University Of Cebu
Cebu City PhilippinesAssociate in Computer Technology -
South Ranex College
Polomolok South Cotabato PhilippinesAssociate in Office Administration
San Jose College
General Santos City PhilippinesSkills
Technical support knowledge
undefinedTimeline
Advance Technical Support
1and1 IONOS Philippines Inc.
04.2015 - Current
Sale and Marketing
Nexus Real Estate
08.2009 - 07.2022
Bachelor of Science - Commerce Major in Management Accounting
University Of Cebu
Associate in Computer Technology -
South Ranex College
Associate in Office Administration
San Jose College
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