Bryan Williamson P. Go
Philippines,00
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Sales Representative
APA Industries
08.2023 - 12.2024
- Supporting the sales team with order processing and email responses.
Employee Resource Center
Amazon
09.2022 - 07.2023
- HR frontline supporting employees seeking help about policies and processes.
Phone banker
HSBC
01.2020 - 09.2022
- Telephone banker for customers calling about their bank accounts.
Agent
Concentrix
11.2018 - 06.2019
- Customer service for customers calling in for explanation about their bills and services.
Agent
Concentrix
09.2017 - 03.2018
- Customer service for customers calling in for explanation about their bills and services.
Agent, HRIS Personnel
Afni
04.2015 - 04.2017
- Customer service for customers calling in for explanation about their bills and services.
- Collecting the pre-requisite requirements of new hired employees and organizing the files per employee.
- Conducting “new hire orientations” for new hired employees.
Agent, Supervisor
Teleperformance
11.2011 - 01.2015
- Customer service for customers calling in about their services not working.
- Supervising agent level employees and making sure that they attain the expected performance metrics.
- Motivating handled employees to perform well.
- Top Customer Service Supervisor for the month of June 2014
Education
Bachelor of Arts - Mass Communication
Far Eastern University
Morayta, Philippines10-2011
Skills
- Proficient in spoken and written English
- Strong communication and interpersonal skills
- Proficient in Microsoft Word and Excel (VLOOKUP, IF formulas, Pivot Tables, basic charts, filtering, sorting)
- Team-oriented and adaptable
- Ability to inspire and motivate others to pursue accomplishments
- Performance management through targeted action plans
Timeline
Sales Representative
APA Industries
08.2023 - 12.2024
Employee Resource Center
Amazon
09.2022 - 07.2023
Phone banker
HSBC
01.2020 - 09.2022
Agent
Concentrix
11.2018 - 06.2019
Agent
Concentrix
09.2017 - 03.2018
Agent, HRIS Personnel
Afni
04.2015 - 04.2017
Agent, Supervisor
Teleperformance
11.2011 - 01.2015
Bachelor of Arts - Mass Communication
Far Eastern University
Disclaimer
I hereby declare that the information above are all true and correct based on my knowledge and experienced.