Cristine Mae Mahilum Cuesta
Cebu City
Summary
Goal-oriented and self-motivated individual. Possesses more than 3 years of e-commerce administrative experience, highly motivated and creative social media engager with 3 years of experience in developing and implementing engaging social media campaigns and a year of Virtual Assistant experience. Detail-oriented, with the ability to multitask and handle several duties at the same time. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Sales Representative
HAULLA
Cebu City
06.2023 - 11.2023
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey product benefits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed 100-200 calls per day
Virtual Assistant
Little Pink Houses of America
02.2022 - 07.2023
- Completed training in Lead Generation and Marketing
- Daily tasks included checking email for lead lists, cold calling, picking up incoming calls, updating campaigns, generating leads, triggering workflows, following up with contacts, updating contacts, pulling comparables, setting appointments, maintaining CRM, reviewing leads, scheduling follow-up, reviewing call and text logs, responding to Facebook Marketplace leads, and reviewing online leads.
- Managed over 100–150 customer calls per day.
Customer Service Representative
Eperformax Contact Centers
Talisay
02.2016 - 12.2021
- Answered inbound calls, handled live chat and social media inquiries, executed outbound calls, assisted buyers with disputes, managed social media accounts, and served as mentor to team members.
Performance Analyst
Eperformax Contact Centers
01.2022
- Opened disputes on behalf of buyers, submitted urgent escalations, submitted coupon requests, created daily reports, updated weekly run rate report, created daily report PPT slides, generated data for scores, accommodated change email requests, sent reset password links, handled supervisor chats or calls, tracked the queue, and avoided abandoned calls or chats.
Education
College/Vocational -
Asian College of Technology
Secondary level - undefined
Bulacao High School
Skills
Sales experienceAppointment settingInbound CallingOutbound CallingProactive mindsetProficient in various professional, project management, reporting software
Customer Service
Phone, chat, and email handlingExcellent written, spoken English communicationCapable of working under time pressureMulti-tasking skillsOrganizational skillsOriented in Microsoft Office applications (Word, Excel, Powerpoint)Knowledgeable with Google Docs and Google SheetsProficient in the use of technology, including customer service software, CRM system, and Microsoft Office applications
Cold caller
Timeline
Sales Representative
HAULLA
06.2023 - 11.2023
Virtual Assistant
Little Pink Houses of America
02.2022 - 07.2023
Performance Analyst
Eperformax Contact Centers
01.2022
Customer Service Representative
Eperformax Contact Centers
02.2016 - 12.2021
College/Vocational -
Asian College of Technology
Secondary level - undefined
Bulacao High School