Bryan Kim Terminio
Operations Support Analyst
Lancaster City
Summary
Dynamic and detail-oriented ERP Support Analyst with over a decade of experience in IT operations and a recent certification as a Cybersecurity Analyst for Security Operations Center. Proven expertise in cloud-based ERP support, specializing in financial systems such as Accounts Receivable, Accounts Payable, General Ledger, and Tax, along with proficiency in third-party tax compliance tools and SaaS integration. Recognized for effectively resolving complex technical issues, optimizing workflows, and delivering exceptional client support. Committed to fostering cross-functional collaboration and leveraging analytical skills to implement continuous process improvements that drive enhanced business outcomes.
Overview
26
26
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Operations Support Analyst
Infor PSSC
01.2022 - 05.2025
- - Delivered functional and technical support for ERP cloud financial modules, including AR/AP/GL and tax compliance workflows.
- - Resolved integration issues involving Avalara, Sovos, and Vertex, ensuring tax accuracy and reporting compliance.
- - Built and executed SQL queries for incident analysis, data corrections, and audit tracking.
- - Authored detailed knowledge base documentation and managed support case lifecycle using JIRA and Confluence.
- - Championed best practices in customer engagement and issue resolution, improving user satisfaction ratings.
Operations Associate (Payroll Support)
ADP Philippines
08.2019 - 12.2021
- - Supported enterprise clients with payroll delivery, employee tax filings, and process compliance.
- - Performed root cause analysis of payroll errors and implemented preventive measures.
- - Guided clients through quarterly tax submission and digital reporting procedures.
Technical Lead / Expert Layer Support
Cognizant Technology Solutions
07.2010 - 07.2018
- - Spearheaded knowledge transfer and technical onboarding during a major Singapore rollout.
- - Provided Level 2/3 escalated support for enterprise systems, including password security and directory services.
- - Coached team members, ensuring SLA compliance and process adherence.
IT Service Desk Level 2
SIEMENS INC.
03.2007 - 08.2010
- - Delivered IT support, including VPN, Microsoft 365, network, and access issues.
- - Managed Active Directory credentials, permissions, and group policies.
Credit & Collections Officer
Bakeline Enterprises
03.1999 - 12.2005
- - Oversaw client billing, payment monitoring, and reconciliation of accounts receivable.
- - Worked closely with AP team to resolve invoice discrepancies and maintain positive cash flow.
Education
Associate - Hotel and Restaurant Management
Saint Jude College
Skills
- - ERP Cloud Support (Infor)
- - Financial Accounting Systems (AR, AP, GL, Tax)
- - SaaS Operations & Integration
- - SQL for Data Querying & Reporting
- - Workflow Optimization & Root Cause Analysis
- - Ticketing Tools: JIRA, ServiceNow
- - Knowledge Management: Confluence
- - DevOps & ITIL-Aligned Support Practices
- - Lean Six Sigma – White & Yellow Belt
IT infrastructure
Work control processes
Operations tracking
Analysis and research
Lean six sigma
SharePoint
Customer engagement
Reporting and documentation
Teamwork and collaboration
Problem-solving
Multitasking
Analytical thinking
Certification
- Lean Six Sigma Yellow Belt, July 2025
References
Merdin Margaret Coria
Senior Support Analyst, INFOR PSSC
📞 0956-796-8840 | 📧 merdinmargaretcoria@gmail.com
Karen Smith
Support Operations Manager, INFOR
📞 647-953-0297 | 📧 ksmith0226@rogers.com | 📧 Karen.smith@infor.com
Yves Bibiolata
Senior Support Analyst, INFOR PSSC
📞 0960-855-9566
Mabby Palacio
Operations Team Lead, American Express
📞 0927-251-0866 | 📧 mbypalacio29@gmail.com
Timeline
Operations Support Analyst
Infor PSSC
01.2022 - 05.2025
Operations Associate (Payroll Support)
ADP Philippines
08.2019 - 12.2021
Technical Lead / Expert Layer Support
Cognizant Technology Solutions
07.2010 - 07.2018
IT Service Desk Level 2
SIEMENS INC.
03.2007 - 08.2010
Credit & Collections Officer
Bakeline Enterprises
03.1999 - 12.2005
Associate - Hotel and Restaurant Management
Saint Jude College
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