Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
BRYAN KIM TERMINIO

BRYAN KIM TERMINIO

Operations Support Analyst
Lancaster City

Summary

Dynamic and detail-driven ERP Support Analyst with over a decade of experience in IT operations and a proven 3-year track record in cloud-based ERP support. Specializes in financial systems (AR, AP, GL, Tax), third-party tax compliance tools, and SaaS integration. Adept at resolving complex technical issues, optimizing workflows, and delivering top-tier client support. Known for cross-functional collaboration, analytical skills, and continuous process improvements that drive business outcomes.

Overview

26
26
years of professional experience
4
4
Certifications
2
2
Languages

Work History

Operations Support Analyst

Infor PSSC
01.2022 - 05.2025
  • Delivered functional and technical support for ERP cloud financial modules, including AR/AP/GL and tax compliance workflows.
  • Resolved integration issues involving Avalara, Sovos, and Vertex, ensuring tax accuracy and reporting compliance.
  • Built and executed SQL queries for incident analysis, data corrections, and audit tracking.
  • Authored detailed knowledge base documentation and managed support case lifecycle using JIRA and Confluence.
  • Championed best practices in customer engagement and issue resolution, improving user satisfaction ratings.

Operations Associate

ADP Philippines
08.2019 - 12.2021
  • Supported enterprise clients with payroll delivery, employee tax filings, and process compliance across various industries.
  • Performed root cause analysis of payroll errors and implemented preventive measures.
  • Guided clients through quarterly tax submission and digital reporting procedures.

Technical Lead

Cognizant Technology Solutions
07.2010 - 07.2018
  • Spearheaded knowledge transfer and technical onboarding during a major Singapore rollout.
  • Provided Level 2/3 escalated support for enterprise systems, including password security and directory services.
  • Coached team members, ensuring SLA compliance and process adherence across ticket queues.

IT Service Desk Level 2

SIEMENS INC.
03.2007 - 08.2010
  • Delivered comprehensive IT support, including VPN, Microsoft 365, network, and access issues.
  • Managed Active Directory, including credentials, permissions, and group policies.

Credit & Collections Officer

Bakeline Enterprises
03.1999 - 12.2005
  • Oversaw client billing, payment monitoring, and reconciliation of accounts receivable.
  • Worked closely with AP team to resolve invoice discrepancies and maintain positive cash flow.

Education

Associate - Hotel and Restaurant Management

Saint Jude College

Skills

ERP Cloud Support (Infor)

Certification

Lean Six Sigma Yellow Belt, 2025-07-01

References

  • Merdin Margaret Coria, Senior Support Analyst, INFOR PSSC, 0956-796-8840, merdinmargaretcoria@gmail.com
  • Karen Smith, Support Operations Manager, INFOR, 647-953-0297, ksmith0226@rogers.com, Karen.smith@infor.com
  • Yves Bibiolata, Senior Support Analyst, INFOR PSSC, 0960-855-9566
  • Mabby Palacio, Operations Team Lead, American Express, 0927-251-0866, mbypalacio29@gmail.com

Timeline

Operations Support Analyst

Infor PSSC
01.2022 - 05.2025

Operations Associate

ADP Philippines
08.2019 - 12.2021

Technical Lead

Cognizant Technology Solutions
07.2010 - 07.2018

IT Service Desk Level 2

SIEMENS INC.
03.2007 - 08.2010

Credit & Collections Officer

Bakeline Enterprises
03.1999 - 12.2005

Associate - Hotel and Restaurant Management

Saint Jude College

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