BRYAN KIM TERMINIO
Operations Support Analyst
Lancaster City
Summary
Dynamic and detail-driven ERP Support Analyst with over a decade of experience in IT operations and a proven 3-year track record in cloud-based ERP support. Specializes in financial systems (AR, AP, GL, Tax), third-party tax compliance tools, and SaaS integration. Adept at resolving complex technical issues, optimizing workflows, and delivering top-tier client support. Known for cross-functional collaboration, analytical skills, and continuous process improvements that drive business outcomes.
Overview
26
26
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Operations Support Analyst
Infor PSSC
01.2022 - 05.2025
- Delivered functional and technical support for ERP cloud financial modules, including AR/AP/GL and tax compliance workflows.
- Resolved integration issues involving Avalara, Sovos, and Vertex, ensuring tax accuracy and reporting compliance.
- Built and executed SQL queries for incident analysis, data corrections, and audit tracking.
- Authored detailed knowledge base documentation and managed support case lifecycle using JIRA and Confluence.
- Championed best practices in customer engagement and issue resolution, improving user satisfaction ratings.
Operations Associate
ADP Philippines
08.2019 - 12.2021
- Supported enterprise clients with payroll delivery, employee tax filings, and process compliance across various industries.
- Performed root cause analysis of payroll errors and implemented preventive measures.
- Guided clients through quarterly tax submission and digital reporting procedures.
Technical Lead
Cognizant Technology Solutions
07.2010 - 07.2018
- Spearheaded knowledge transfer and technical onboarding during a major Singapore rollout.
- Provided Level 2/3 escalated support for enterprise systems, including password security and directory services.
- Coached team members, ensuring SLA compliance and process adherence across ticket queues.
IT Service Desk Level 2
SIEMENS INC.
03.2007 - 08.2010
- Delivered comprehensive IT support, including VPN, Microsoft 365, network, and access issues.
- Managed Active Directory, including credentials, permissions, and group policies.
Credit & Collections Officer
Bakeline Enterprises
03.1999 - 12.2005
- Oversaw client billing, payment monitoring, and reconciliation of accounts receivable.
- Worked closely with AP team to resolve invoice discrepancies and maintain positive cash flow.
Education
Associate - Hotel and Restaurant Management
Saint Jude College
Skills
ERP Cloud Support (Infor)
Financial Accounting Systems (AR, AP, GL, Tax)
SaaS Operations & Integration
SQL for Data Querying & Reporting
Workflow Optimization & Root Cause Analysis
IT infrastructure
Incident management
Lean six sigma
SharePoint
Information security protocols
Teamwork
Teamwork and collaboration
Customer service
Decision-making
Client relationship management
Attention to detail
Analytical skills
Interpersonal skills
Professionalism
Certification
Lean Six Sigma Yellow Belt, 2025-07-01
References
- Merdin Margaret Coria, Senior Support Analyst, INFOR PSSC, 0956-796-8840, merdinmargaretcoria@gmail.com
- Karen Smith, Support Operations Manager, INFOR, 647-953-0297, ksmith0226@rogers.com, Karen.smith@infor.com
- Yves Bibiolata, Senior Support Analyst, INFOR PSSC, 0960-855-9566
- Mabby Palacio, Operations Team Lead, American Express, 0927-251-0866, mbypalacio29@gmail.com
Timeline
Operations Support Analyst
Infor PSSC
01.2022 - 05.2025
Operations Associate
ADP Philippines
08.2019 - 12.2021
Technical Lead
Cognizant Technology Solutions
07.2010 - 07.2018
IT Service Desk Level 2
SIEMENS INC.
03.2007 - 08.2010
Credit & Collections Officer
Bakeline Enterprises
03.1999 - 12.2005
Associate - Hotel and Restaurant Management
Saint Jude College