BRYAN RAMIREZ MANINGO
Cebu City
Summary
To work in a learning environment, utilizing my skills and knowledge to be the best of my abilities. Contribute positivity and appreciate having more opportunities for personal and professional growth
Developed exceptional organizational and multitasking abilities in fast-paced, client-focused environment. Proven track record in managing administrative tasks and enhancing customer experiences. Seeking to transition skills into new and challenging field, contributing to team success and operational efficiency.
Overview
12
12
years of professional experience
Work History
Receptionist Coordinator
SEDA CENTRAL BLOC. Hotel
07.2021 - 12.2024
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Managed confidential information with discretion while processing sensitive documents such as employment applications or financial records.
- Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
- Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
- Promoted a positive company image through courteous interactions with clients both over the phone or face-to-face encounters at the reception desk.
- Maintained up-to-date knowledge of company policies, procedures, and offerings to better serve clients and assist coworkers when necessary.
- Provided exceptional customer service through prompt response to inquiries via phone, email, or in-person visits.
Telephone Operator
SEDA CENTRAL BLOC. Hotel
04.2019 - 06.2020
- Answers incoming calls
- Provide relay service for hearing-impaired guests Provide relay service for hearing-impaired guests
- Providing information to callers using directories
- Keeping records of calls placed and charges incurred
- Assisting with other administrative duties, including copying, scanning, faxing, and emailing
- Maintained accurate records of calls placed and received.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Increased efficiency by adeptly using a multi-line telephone system while simultaneously logging call details into the database.
Receptionist
Dusit Thani Mactan Cebu Resort
05.2017 - 11.2018
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Customer Service Representative, Operations
TELEPERFORMANCE
10.2013 - 04.2014
- Process hotel booking, ticketing, car rental and packages
- Handling customer’s complaints
Marketing Officer
WTD PREMIUM CONSULTING
05.2013 - 10.2013
- Conducting survey for Investment Purposes
- Analyzes personal data information of the customer
Sales Executive
VIAJEROS DOCUMENTATION SERVICES INC.
10.2012 - 05.2013
- Handles Orientation for travel abroad and migrating to other country
- Handles Hotel Booking and Tour Bookings
Education
Housekeeping Services
Magsaysay Center for Hospitality and Culinary Arts, Inc. (MIHCA) Cebu Branch
12.2023
Bachelor of Science - Hospitality Management
Asian College Of Technology
01.2013
High School Diploma - undefined
Talamban National High School
01.2011
Skills
- Knowledge in using MS Office and other windows-based applications
- Good working attitude
- Basic computer and internet skills
- Has good in personal relationship
- Self-motivation: Initiative and high level of energy
- Verbal communication skills
- File organization
- Scheduling appointments
- Reception area maintenance
- Document management
- Meeting coordination
- Travel arrangements
- Visitor assistance
- Greeting and seating clients
- Meeting facilitation
- Strong leadership
Training
- MIHCA Internal OJT (300 hours)
- Housekeeping Services Magsaysay Center for Hospitality and Culinary Arts, Inc. (MIHCA) Cebu Branch April to August2023
- Dusit Thani Mactan Cebu Hotel (External OJT600 hours) Punta Engaño Rd, Mactan Island, Lapu-Lapu City,6015 Cebu Housekeeping Services (Laundry, Room Attendant, Public Area)
- Human Relation Seminar Asian College of Technology July2012
PERSONAL CIRCUMSTANCES:
- AGE:31 years old
- GENDER: Male
- CITIZENSHIP: Filipino
- DATE OF BIRTH: October08,1993
- PLACE OF BIRTH: Toril Babak Samal, Davao City
- RELIGION: Roman Catholic
- CIVIL STATUS: Single
- HEIGHT:5'4
- WEIGHT:55 kg.
Languages
English
Advanced (C1)
Timeline
Receptionist Coordinator
SEDA CENTRAL BLOC. Hotel
07.2021 - 12.2024
Telephone Operator
SEDA CENTRAL BLOC. Hotel
04.2019 - 06.2020
Receptionist
Dusit Thani Mactan Cebu Resort
05.2017 - 11.2018
Customer Service Representative, Operations
TELEPERFORMANCE
10.2013 - 04.2014
Marketing Officer
WTD PREMIUM CONSULTING
05.2013 - 10.2013
Sales Executive
VIAJEROS DOCUMENTATION SERVICES INC.
10.2012 - 05.2013
Bachelor of Science - Hospitality Management
Asian College Of Technology
High School Diploma - undefined
Talamban National High School
Housekeeping Services
Magsaysay Center for Hospitality and Culinary Arts, Inc. (MIHCA) Cebu Branch
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