Bryan Dioneda
Technical Support
Cabuyao
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
9
9
years of professional experience
Work History
Technical Support Representative
Alorica
2024.03 - 2024.08
- Network troubleshooting, Including Phone Service and Repair
Customer Service Representative
IQor
2023.02 - 2023.10
- Handling Billing Disputes, Satisfaction and Deliveries
Freelancing Technical and Encoding Specialist
Fast Infinite Solutions
2016.01 - 2019.11
- Transcribing Audios with 90% - 100% Accuracy from difference sources,m Ex: Lessons, Scientific, Tutorials and Documentaries.
Food, Facility and Equipment Officer
JP Morgan
2016.06 - 2017.10
- Making sure that the facilities and equipments are maintained and working, including ambiance and smell of the area that I am working on.
CCTV Installation Technician
Expedite Solutions
2015.04 - 2015.12
- Improved client security by installing and maintaining CCTV systems in Banks and Properties
Education
Business Information Management -
Asian Institute of Computer Studies
Calamba Laguna 2001.04 -
No Degree - PC OPERATIONS
Advance Technical Training Center
Cabuyao 2001.04 -
No Degree - Computer Information And Technology
Calamba Manpower Development Center
Calamba 2001.04 -
Skills
English Communication
Voice Cover and Narration
Time Management
Customer Service Skills
Problem-Solving
Tier 3 Technician Skills
Languages
English
Bilingual or Proficient (C2)
Tagalog
Bilingual or Proficient (C2)
Japanese
Elementary (A2)
Timeline
Technical Support Representative
Alorica
2024.03 - 2024.08
Customer Service Representative
IQor
2023.02 - 2023.10
Food, Facility and Equipment Officer
JP Morgan
2016.06 - 2017.10
Freelancing Technical and Encoding Specialist
Fast Infinite Solutions
2016.01 - 2019.11
CCTV Installation Technician
Expedite Solutions
2015.04 - 2015.12
Business Information Management -
Asian Institute of Computer Studies
2001.04 -
No Degree - PC OPERATIONS
Advance Technical Training Center
2001.04 -
No Degree - Computer Information And Technology
Calamba Manpower Development Center
2001.04 -