Bryan Dioneda
Technical Support
Cabuyao
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
9
9
years of professional experience
Work History
Technical Support Representative
Alorica
03.2024 - 08.2024
- Network troubleshooting, Including Phone Service and Repair
Customer Service Representative
IQor
02.2023 - 10.2023
- Handling Billing Disputes, Satisfaction and Deliveries
Freelancing Technical and Encoding Specialist
Fast Infinite Solutions
01.2016 - 11.2019
- Transcribing Audios with 90% - 100% Accuracy from difference sources,m Ex: Lessons, Scientific, Tutorials and Documentaries.
Food, Facility and Equipment Officer
JP Morgan
06.2016 - 10.2017
- Making sure that the facilities and equipments are maintained and working, including ambiance and smell of the area that I am working on.
CCTV Installation Technician
Expedite Solutions
04.2015 - 12.2015
- Improved client security by installing and maintaining CCTV systems in Banks and Properties
Education
Business Information Management -
Asian Institute of Computer Studies
Calamba Laguna 04.2001 -
No Degree - PC OPERATIONS
Advance Technical Training Center
Cabuyao 04.2001 -
No Degree - Computer Information And Technology
Calamba Manpower Development Center
Calamba 04.2001 -
Skills
English Communication
Voice Cover and Narration
Time Management
Customer Service Skills
Problem-Solving
Tier 3 Technician Skills
Languages
English
Bilingual or Proficient (C2)
Tagalog
Bilingual or Proficient (C2)
Japanese
Elementary (A2)
Timeline
Technical Support Representative
Alorica
03.2024 - 08.2024
Customer Service Representative
IQor
02.2023 - 10.2023
Food, Facility and Equipment Officer
JP Morgan
06.2016 - 10.2017
Freelancing Technical and Encoding Specialist
Fast Infinite Solutions
01.2016 - 11.2019
CCTV Installation Technician
Expedite Solutions
04.2015 - 12.2015
Business Information Management -
Asian Institute of Computer Studies
04.2001 -
No Degree - PC OPERATIONS
Advance Technical Training Center
04.2001 -
No Degree - Computer Information And Technology
Calamba Manpower Development Center
04.2001 -
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