Josias Mabanag Bacnotan
Tacloban City
Summary
Colossians 3:23-24: "Whatever you do, work at it with all your heart, as working for the Lord, not for human masters"
Overview
12
12
years of professional experience
Work History
Technical Support Representative
Virtual Staffing Solutions
01.2024 - 11.2024
- Provided virtual assistance to customers experiencing technical difficulties, guiding them through step-by-step process on pool pump programming with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues on the Pool set up.
Tele Sales Agent
Dyninno Philippines
10.2018 - 12.2020
- Managed flight booking requests, delivering efficient and reliable service.
- Closed sales of plane tickets to meet and exceed monthly targets.
Technical Support Representative
Convergys
10.2017 - 05.2018
- Provided assistance in managing payroll processing, maintaining precise records and ensuring punctual payment distribution.
- Assisted users with QuickBooks, addressing technical problems and enhancing user experience.
Technical Support Representative
Alorica Philippines
01.2017 - 09.2017
- Troubleshot and resolved cable technical issues, contributing to improved service reliability.
- Provided expert technical support for cable services, ensuring swift resolution of customer issues.
Fraud Analyst (JPMC)
Teleperformance
07.2015 - 02.2016
- Identified and analyzed fraudulent activities to mitigate financial risks.
- Investigated suspicious credit card transactions to identify and prevent fraud.
Customer Support Specialist
Convergys
02.2014 - 02.2015
- Provided comprehensive cable technical support, resolving customer issues efficiently.
Music and Math Teacher
Bethel International School
06.2012 - 10.2013
- Teaching Math to Grades 2 and 3
- Teaching Music From Grades 1 to 7
Education
BEEd - Bachelor of Elementary Education
Leyte Normal University
01.2009
undefined
Patoc National High School
01.2003
undefined
Caibaan Community School
01.2000
Skills
- GDS literate (using Apollo, Amadeus and Sabre)
- Computer (Word, Excel, Power Point, Movie Maker)
- Troubleshooting cable and internet issues
- Musician (Guitar and Drums)
- English communication
References
Elma, Jingco, 09050420758
Jay Ann Rebleza
09453789056
Atty. Adonis Ofanda
09273750029
Personal Data
- Date of Birth: August04,1986
- Place of Birth: Catbalogan, Samar
- Height:5'5"
- Weight:72 kg.
- Nationality: Filipino
- Status: Single
Timeline
Technical Support Representative
Virtual Staffing Solutions
01.2024 - 11.2024
Tele Sales Agent
Dyninno Philippines
10.2018 - 12.2020
Technical Support Representative
Convergys
10.2017 - 05.2018
Technical Support Representative
Alorica Philippines
01.2017 - 09.2017
Fraud Analyst (JPMC)
Teleperformance
07.2015 - 02.2016
Customer Support Specialist
Convergys
02.2014 - 02.2015
Music and Math Teacher
Bethel International School
06.2012 - 10.2013
undefined
Patoc National High School
undefined
Caibaan Community School
BEEd - Bachelor of Elementary Education
Leyte Normal University
Similar Profiles
Shawaskia ShiversShawaskia Shivers
Medical Billing Representative at Virtual Staffing SolutionsMedical Billing Representative at Virtual Staffing Solutions
CONRADO A. MAKAYAN JR.CONRADO A. MAKAYAN JR.
Senior Operations Manager at Virtual Staffing SolutionsSenior Operations Manager at Virtual Staffing Solutions
MEL JOY TAOCMEL JOY TAOC
Technical Support Representative at Virtual Staffing SolutionsTechnical Support Representative at Virtual Staffing Solutions
Christian CalignawanChristian Calignawan
Administrative Assistant at Calignawan Law Office & Notarial ServicesAdministrative Assistant at Calignawan Law Office & Notarial Services
Karen Cecilia QuintoKaren Cecilia Quinto
Medical Specialist I at DOH-Treatment and Rehabilitation CenterMedical Specialist I at DOH-Treatment and Rehabilitation Center