Bianca Camille Naingue
Data Encoder
Rodriguez, Province of Rizal
Summary
Precise Encoder offering 3 years of experience organizing and entering data. Team-oriented with strong communication skills useful when working to collect information for entry into database. Proactive problem-solver and avid technology user versed in completing projects efficiently.
Overview
6
6
years of professional experience
1
1
Language
Work History
Data Encoder
W Bridges Manpower Corp.
07.2021 - 11.2024
- Prepared source data for computer entry by compiling and sorting information.
- Maintained daily production logs of activities and completed work.
- Reduced errors in encoded data by conducting thorough quality checks on completed work.
- Maintained high levels of confidentiality, ensuring sensitive data was handled appropriately during the encoding process.
Technical Support Representative
Concetrix
12.2020 - 07.2021
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Software Quality Assurance Tester
Telligent System Inc
06.2018 - 12.2020
- Used JIRA to report, track and monitor defects.
- Enhanced product reliability by effectively reporting and monitoring software defects in a timely fashion.
- Ensured compliance with established standards by performing thorough audits of software documentation, test plans, and release notes.
- Supported the transition to Agile methodologies by adopting Scrum principles for more effective collaboration among team members.
- Executed meticulous end-to-end testing to ensure seamless integration of third-party applications.
- Documented testing procedures for developers and future testing use.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
Education
Bachelor of Secondary Education - Major in Technology And Livelihood Education
Colegio De Montalban
Rodriguez 04.2001 -
Skills
Document scanning
Deadline oriented
Spreadsheet management
Accuracy and attention to detail
Manual testing
Functional testing
Defect tracking
Regression testing
User acceptance testing
Bug reporting
Timeline
Data Encoder
W Bridges Manpower Corp.
07.2021 - 11.2024
Technical Support Representative
Concetrix
12.2020 - 07.2021
Software Quality Assurance Tester
Telligent System Inc
06.2018 - 12.2020
Bachelor of Secondary Education - Major in Technology And Livelihood Education
Colegio De Montalban
04.2001 -
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