Bernadette Bie Siteng
Customer Service Associate
La Maison De Jora, San Joaquin Mandaluyong,Metro Manila
Summary
Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Service Analyst
Citigroup Business Process Solutions Pte. Ltd. (CBPS)
Bonifacio Global City, Taguig
12.2017 - Current
- Promotes and maintains good relationships with the bank's new and existing clients, as well as to ensure the integrity of each calls.
- Accountable for first-contact resolution and understanding of client' needs in order to provide appropriate solutions and attention.
- Assists clients with their complaints and questions, provides products and service information, takes and process banking requests.
Financial Service Analyst
Sitel, Philippines
Pasig
09.2015 - 09.2016
- Identified issues, analyzed information and provided solutions to problems.
- Provided resolution to escalated calls.
- Responsible in providing daily reports showing the coaching opportunities for the inbound associates.
Education
Electronics Engineering Student
Jose Rizal University
Mandaluyong, PhilippinesCurrent
Alilem National High School
Alilem, Ilocos Sur 06.2009 - 06.2013
Skills
- Customer service expert
- Critical Thinking
- Multitasking
- Communication Skill
- Analyze Data
Timeline
Service Analyst
Citigroup Business Process Solutions Pte. Ltd. (CBPS)
12.2017 - Current
Financial Service Analyst
Sitel, Philippines
09.2015 - 09.2016
Alilem National High School
06.2009 - 06.2013
Electronics Engineering Student
Jose Rizal University
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