Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bernadette Siteng

ECE Student
La Maison De Jora, San Joaquin Mandaluyong

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Service Analyst

Citigroup Business Process Solutions Pte. Ltd. (CBPS)
Bonifacio Global City, Taguig
12.2017 - Current
  • Promotes and maintains good relationships with the bank's new and existing clients, as well as to ensure the integrity of each calls.
  • Accountable for first-contact resolution and understanding of client' needs in order to provide appropriate solutions and attention.
  • Assists clients with their complaints and questions, provides products and service information, takes and process banking requests.

Financial Service Analyst

Sitel, Philippines
Pasig
09.2015 - 09.2016
  • Identified issues, analyzed information and provided solutions to problems.
  • Provided resolution to escalated calls.
  • Responsible in providing daily reports showing the coaching opportunities for the inbound associates.

Education

Electronics Engineering Student

Jose Rizal University
Mandaluyong, Philippines
08.2019 - Current

Skills

Electronics

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Timeline

Electronics Engineering Student

Jose Rizal University
08.2019 - Current

Service Analyst

Citigroup Business Process Solutions Pte. Ltd. (CBPS)
12.2017 - Current

Financial Service Analyst

Sitel, Philippines
09.2015 - 09.2016

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Bernadette SitengECE Student