Bernadette Siteng
ECE Student
La Maison De Jora, San Joaquin Mandaluyong
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Service Analyst
Citigroup Business Process Solutions Pte. Ltd. (CBPS)
Bonifacio Global City, Taguig
12.2017 - Current
- Promotes and maintains good relationships with the bank's new and existing clients, as well as to ensure the integrity of each calls.
- Accountable for first-contact resolution and understanding of client' needs in order to provide appropriate solutions and attention.
- Assists clients with their complaints and questions, provides products and service information, takes and process banking requests.
Financial Service Analyst
Sitel, Philippines
Pasig
09.2015 - 09.2016
- Identified issues, analyzed information and provided solutions to problems.
- Provided resolution to escalated calls.
- Responsible in providing daily reports showing the coaching opportunities for the inbound associates.
Education
Electronics Engineering Student
Jose Rizal University
Mandaluyong, Philippines 08.2019 - Current
Skills
Electronics
Customer service expert
Critical Thinking
Multitasking
Communication Skill
Timeline
Electronics Engineering Student
Jose Rizal University
08.2019 - Current
Service Analyst
Citigroup Business Process Solutions Pte. Ltd. (CBPS)
12.2017 - Current
Financial Service Analyst
Sitel, Philippines
09.2015 - 09.2016