BERNADETH SABAN
Customer Care Specialist
Pulilan
Summary
Auto-Loan Collection Specialist handling delinquent financial accounts, borrower outreach, and payment follow-up with a steady, service-focused approach. Supports resolution by reviewing account status, explaining balances, and guiding customers through repayment conversations. Brings clear communication, problem-solving, and teamwork from collections, chat, and email support work.
Overview
1
1
Language
5
5
years of professional experience
Work History
CUSTOMER CARE REPRESENTATIVE
CONTINUUM GLOBAL SOLUTION - EVERISE
05.2024 - 08.2026
- Reviewed [number] member calls weekly to answer prescription drug plan questions and verify coverage details.
- Explained prescription drug plan benefits and coverage rules to help members understand their options.
- Verified insurance details and updated account information accurately during member interactions.
- Resolved billing and technical issues through clear communication and careful issue tracking.
CHAT AND EMAIL SUPPORT/TECHNICAL TEAM FOR SYNC
CONCENTRIX CVG INC
04.2022 - 05.2024
- Resolved [number] chat tickets weekly while balancing live support and follow-up email queues.
- Supported financial account users with clear chat and email guidance for advance payable and basic receivables workflows.
- Troubleshot sync issues across QuickBooks, Xero, Sage Intacct, and NetSuite to restore account connectivity.
- Applied Communication and Problem-solving to explain account steps, billing questions, and technical fixes clearly.
AUTO-LOAN COLLECTION SPECIALIST
IQOR
09.2021 - 03.2022
- Maintained clear communication with customers during collection calls and documented account notes accurately.
- Applied problem-solving to address payment concerns, clarify balances, and guide customers through next steps.
- Used time management and teamwork to balance call volume, follow-up tasks, and timely account documentation.
Education
Vocational Course/ Alternative Learning System - undefined
BULIHAN HIGHSCHOOL SILANG CAVITE
Silang, Cavite05-2019
SECONDARY LEVEL - undefined
ANTONIO A MACEDA INTEGRATED SCHOOL
04-2009
PRIMARY LEVEL - undefined
ANTONIO A MACEDA INTEGRATED SCHOOL
04-2006
Skills
Communication
Time management
Problem-solving
Teamwork and collaboration
Time and resource management
Healthcare customer service
Insurance verification
Benefits explanation
Billing inquiry resolution
Technical issue troubleshooting
Timeline
CUSTOMER CARE REPRESENTATIVE
CONTINUUM GLOBAL SOLUTION - EVERISE
05.2024 - 08.2026
CHAT AND EMAIL SUPPORT/TECHNICAL TEAM FOR SYNC
CONCENTRIX CVG INC
04.2022 - 05.2024
AUTO-LOAN COLLECTION SPECIALIST
IQOR
09.2021 - 03.2022
Vocational Course/ Alternative Learning System - undefined
BULIHAN HIGHSCHOOL SILANG CAVITE
SECONDARY LEVEL - undefined
ANTONIO A MACEDA INTEGRATED SCHOOL
PRIMARY LEVEL - undefined
ANTONIO A MACEDA INTEGRATED SCHOOL
LANGUAGE
English