JONATHAN GRAJO
Summary
Customer Service Professional experienced in collections and healthcare. Achieved high levels of customer satisfaction through effective communication and resolution strategies in fast-paced environments. Focused on maintaining confidentiality while exceeding customer expectations and fostering positive experiences.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Customer Care Representative
Gatestone & Co
Alabang, Muntinlupa
04.2026 - 06.2026
- Resolved customer complaints by providing effective solutions promptly.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Delivered accurate, valid, and complete information to address customer needs effectively.
- Managed customer inquiries through various communication channels.
- Educated customers on product features and services offered.
- Engaged with customers to foster strong relationships and enhance overall satisfaction.
- Collaborated with team members to improve customer service processes.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Escalated unresolved issues requiring further investigation or specialized expertise.
Collections Specialist
Genpact Philippines
Alabang, Muntinlupa
02.2024 - 02.2026
- Demonstrated expertise in payment collection and negotiation
- Processed payment arrangements and settlements for outstanding invoices.
- Managed medical records collection for health plans, ensuring timely payments
- Maintained accurate records of communications and payment agreements in systems.
- Processed incoming payments accurately using computerized systems; verified amounts against invoices and statements before posting transactions.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
- Built relationships with debtors to encourage timely payments while delivering exceptional customer service.
Education
RAWIS NATIONAL HIGHSCHOOL
Sorsogon city 06.2007 - 04.2011
Bachelor of Science - Financial Management
The Lewis College
Sorsogon city 06.2011 - 11.2011
Skills
- Client relationship management
- Customer experience enhancement
- Order processing
- Conflict resolution
- Communication
- Verbal communication
- Active listening
- Time management
- Problem-solving
- Attention to detail
- Solution-oriented mindset
- Emotional intelligence
- Empathy
- Process improvement
- Critical thinking
- Order processing
References
- CARLO DESINGCO, Alorica Philippines Inc, SUPERVISOR ESCALATION ADVOCATE, carlodesingco@gmail.com, 09159879886
- BYRON JOHNSTON, Infosys Philippines, IT TECHNICIAN, +639063720732
Languages
English
Advanced
C1
Timeline
Customer Care Representative
Gatestone & Co
04.2026 - 06.2026
Collections Specialist
Genpact Philippines
02.2024 - 02.2026
Bachelor of Science - Financial Management
The Lewis College
06.2011 - 11.2011
RAWIS NATIONAL HIGHSCHOOL
06.2007 - 04.2011