BENJIELIN R. MERONTOS
Davao Oriental
Overview
4
4
years of professional experience
Work History
Telephone Interviewer
Dynata Inc.
05.2024 - 11.2024
- Conduct Political Surveys
- Call respondents to ask prepared questions about political candidates, parties, or issues.
- Follow a script to ensure consistency and neutrality.
- Record Responses Accurately
- Enter answers directly into a system or survey form without adding personal opinion or bias.
- Ensure data is captured clearly for analysis.
Healthcare Associate
Sutherland Global Services
09.2021 - 09.2022
- Generate and process billing statements for members and groups.
- Assist customers with premium payment inquiries and discrepancies.
- Resolve billing issues such as incorrect charges, late fees, or refunds.
- Set up or update payment methods (auto-debit, credit card, etc.).
- Explain premium breakdowns, due dates, and grace periods.
- Answer inbound calls regarding enrollment status, billing questions, and policy concerns.
- Provide clear explanations of health insurance policies, benefits, and procedures.
- Escalate complex issues to the appropriate department while maintaining customer satisfaction.
- Maintain confidentiality of member information in compliance with HIPAA and company policies.
Customer Service Representative
Concentrix
09.2020 - 03.2021
- Assist customers with placing new orders online or by phone.
- Help track deliveries and provide shipping updates.
- Modify or cancel orders when needed
- Answer questions about billing statements, credit cards, and charges.
- Process payments or resolve payment-related issues.
- Handle disputes or refunds.
- Technical Assistance: Help customers navigate Macy’s website or mobile app.
Skills
- Flexibility
- Customer communications
- Active learning
- Call center processes
Timeline
Telephone Interviewer
Dynata Inc.
05.2024 - 11.2024
Healthcare Associate
Sutherland Global Services
09.2021 - 09.2022
Customer Service Representative
Concentrix
09.2020 - 03.2021