BENJIE MELAD
Application Cloud Engineering Specialist
Pasig
Summary
Collaborative Application Engineer Specialist which specializes in Cloud technology such as Microsoft Azure. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
L2 Application Engineer
Accenture
11.2022 - Current
- Ensured compliance with company protocols by following established guidelines during all phases of project management tasks.
- Developed expertise in various programming languages, allowing for more efficient problem-solving skills.
- Reduced system downtime by proactively monitoring application performance and addressing potential problems.
- Improved customer satisfaction levels through prompt and effective resolution of technical issues.
- Mentored junior engineers, sharing knowledge and providing guidance on best practices.
- Enhanced user experience by identifying and resolving software issues in timely manner.
- Documented processes and procedures for consistent issue resolution across team.
- Contributed significantly towards company growth through dedication towards achieving exceptional results within challenging timelines.
- Collaborated with cross-functional teams to develop and implement software solutions tailored to client needs.
- Continuously updated technical knowledge to stay current with industry trends and advancements.
Infrastructure Consulting Practitioner
Accenture
09.2020 - 10.2021
- Support clients to design, build and run an agile, scalable IT infrastructure that is standardized and optimized to deliver operational efficiencies, improve employee and workplace performance and meet dynamic business demands
- Apply infrastructure improvements across the workplace, network, data center and operations as well as provide resources to manage and run the infrastructure on a managed or capacity services basis.
Infra Tech Support Practitioner
Accenture
06.2016 - 08.2020
- Patch Management (WSUS and SCCM) - Monitor and Identify patches - Build and maintain software package library and computer collection - Provide details of patches and send over to Change Management for approval - Send notification to customer for scheduled patching - Conduct deployment for approved patches to required servers - Create and maintain patch compliance report - Troubleshoot for non compliance servers that are part of patching Monitoring (SCOM) - Pro-active monitoring in-scope servers as well as out of scope - Create/Modify rule and monitor alerts defined in SCOM - Review alerts and create report for proper logging of issue User Management (Active Directory Domain Services) - User account creation and deletion - User account enable and disable - Create/modify Organizational unit and domain group policy Server Management - General server administration (server virtualization via MS Azure, installation, configuration, server roles, remote access, applica
Infra Implementation Svcs Practitioner
Accenture
09.2015 - 03.2016
- Validation and analysis of information from source servers that needs to be migrated - Creation and modification of migration checklist and runbook for the upcoming migration for the requested source servers - Creation of BOM and communication with the onshore infra team for build request of target servers from MS Azure Cloud Computing platform - Creation and monitoring the migration of source to target using Double Take agent as the migration tool
- Validation of newly built source servers and testing.
Infra Tech Support Practitioner
Accenture
09.2012 - 08.2015
- Validation / enforcement of methodology and processes of the program or specific region -Creation / Teardown of Profile Groups and Release Groups -Entry / Validation of SC/PGO/RGO roles -Tracking of Regional Profile Group and Release Group statuses -Scheduling and Rescheduling of Users / Machines for migration in Accelerate/Mysite -Provide support/help on profiling activities -Chase information about missing applications or machines -Performs validation/analysis of information loaded into the tool -Create / extract reports from Accelerate essential for PGO/RGO/RDM decision -Address adhoc requests from Regional Deployment Management team and/or clients contacts Additional: DME operator - Check/ validate correct entry to the Accelerate/DME -Perform / Trigger migration steps and tasks in the Accelerate/DME -Tracking of deployment status of RG and machines
Infra Tech Support Practitioner
Accenture
05.2011 - 09.2012
- Performs or assists in performing workstation/printer installation, upgrades, preventive maintenance, back-ups and other related tasks
- Performs or assists in troubleshooting functions involving workstation operating systems, applications, utilities, tools and related workstation services -Ensures that assigned incident tickets are resolved within Operating Level Agreement (OLA) -On occasion, may be tasked to coordinate with concerned teams, vendors, and/or appropriate third party as part of operations escalation as necessary
- Helps ensure that all escalation information is accurate and periodically updated and that all relevant members of the team are regularly informed on the status of the operations escalation process
- On occasion, may be tasked to be a member of various functional activities and initiatives of the Workstation Operations and/or Workstation engineering team/s
- Maintains data integrity and ensures workstation security is in accordance with standards and bes
Infra Tech Support Practitioner
Netmarks Philippines Inc.
07.2008 - 04.2011
- Primary task is an In-house engineer that troubleshoot and resolved issue on workstation (Windows XP, Windows 7 and Mac) and application used by the company and also Local Area Network - Secondary task is Quality testing of IT products such as CIsco routers and switches, IBM-Dell-HP workstations, IBM and HP Servers - Monitoring incoming and outgoing projects
Application Developer
Software Development - Property Company of Friends Inc.
12.2006 - 07.2008
- Create, modify and maintain specific modules by using Visual Basic 6 - Create and design database by connecting to SQL Server - Maintain specific modules and upgrade necessarily for the needs of the company.
Education
Bachelor of Science - Information Technology
AMA Computer College
Tuguegarao City, Cagayan 08.2004 - 05.2007
Skills
Applications Architectureundefined
Certification
AZ-900: Microsoft Azure Fundamentals - Microsoft - 2020
Specialization
Mircosoft Azure, Microsoft Cloud Infrastructure such as IaaS and PaaS, Azure DevOps
Training
- Course: Achieving Meeting Results
- Course: Automating Administration with Windows PowerShell
- Course: Business Communication Skills Workshop
- Course: Cable Managements Training
- Course: HASA Enterprise Private Cloud Product Solution Training
- Course: IS VM Ware Vsphere 5
- Course: IS Windows 2008 Bootcamp
- Course: NTAP Network Training
- Course: Presentation Dynamics
- Course: Service Culture Workshop
- Course: STAP Server Training
- Course: Storage and Backup Training - EMC and NetApp
- Course: VMware Vsphere 5 Training
- Course: VTAP Voice Training
- Course: Windows 2012 Bootcamp
Timeline
L2 Application Engineer
Accenture
11.2022 - Current
Infrastructure Consulting Practitioner
Accenture
09.2020 - 10.2021
Infra Tech Support Practitioner
Accenture
06.2016 - 08.2020
Infra Implementation Svcs Practitioner
Accenture
09.2015 - 03.2016
Infra Tech Support Practitioner
Accenture
09.2012 - 08.2015
Infra Tech Support Practitioner
Accenture
05.2011 - 09.2012
Infra Tech Support Practitioner
Netmarks Philippines Inc.
07.2008 - 04.2011
Application Developer
Software Development - Property Company of Friends Inc.
12.2006 - 07.2008
Bachelor of Science - Information Technology
AMA Computer College
08.2004 - 05.2007
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