SEUL LEE

• Lead technical support and incident management for complex Application/Cloud systems under the Software Engineering
• Oversee service desk operations and distributed delivery model processes to ensure high availability platform performance and alignment with SLA targets.
• Architect and troubleshoot solutions across CRM systems, cloud platforms, and application frameworks.
• Drive Salesforce Platform optimization, application architecture tasks, system performance monitoring, and comprehensive technical documentation.
• Collaborate globally with cross-functional internal teams to champion delivery excellence standards and continuously improve service efficiency.

App/Cloud Support Analyst | February 2024 – June 2026

• Provided end-to-end technical support for Application/Cloud systems under the Software Engineering family.
• Handled incident management, service desk operations, and distributed delivery model processes.
• Worked closely with cross-functional teams utilizing CRM systems, cloud platforms, and application architecture principles.
• Supported Salesforce Platform tasks including documentation, troubleshooting, and system performance monitoring.
• Provides technical support for Application/Cloud systems under the Software Engineering → Application/Cloud Support job family.
• Handles incident management, service desk operations, and distributed delivery model processes to ensure seamless platform performance.
• Works with cross-functional teams using CRM systems, cloud platforms, and application architecture principles.
• Supports Salesforce Platform and application architecture tasks, including documentation, troubleshooting, and system performance monitoring.
• Collaborates globally with internal teams to meet delivery excellence standards and improve service efficiency.

• Leads daily business operations including resource allocation, financial tracking, inventory monitoring, and staff scheduling.
• Collaborates with marketing teams to develop social media content and promotional strategies.
• Ensures high service quality and brand consistency across clinic operations.

• Facilitated meetings and translated Korean-English documents for seamless communication among diverse staff.
• Oversaw team coordination, daily operations, inventory, and workflow management.
• Managed quality assurance, customer satisfaction, and operational efficiency in a high-volume F&B setting.