Benedic Joseph S. Dinson
Customer Service Associate
Taguig, Metro Manila
Summary
Customer Service Associate with 5 years of experience dedicated to provide highest quality service and making customers feel welcome. Proven track record driving high customer satisfaction and creating positive customer experiences. Timely and situationally aware employee dedicated to supporting productive work environments. Highly organized, reliable and attentive to customer needs.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work History
Customer Service Representative/Telemarketing/Verifier
Teleperformance
Makati City
2 2016 - 3 2018
- Outbound post to reach customers/clients through phone. Offering programs associated with their credit cards. Assessed customer needs and provided assistance and information on product features.
Travel Associate/Customer Service Representative
Igt Solutions
Taguig City
03.2019 - 09.2020
- Entertains clients through phone with their travel plans, assessing customer needs and providing assistance with their travel information, and ensuring a high level of customer satisfaction through excellent service.
- Streamlined booking processes for increased efficiency and faster reservation confirmations.
- Assisted clients in resolving travel-related issues promptly, ensuring a positive experience and fostering loyalty.
Customer Service Associate
Amazon Operation Services Philippines
Taguig City
05.2023 - Current
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
High School -
Don Felix Montinola Memorial College
Negros Occidental, Philippines 01.2007 - 01.2011
Elementary - undefined
Victorias Milling Elementary School
Negros Occidental, Philippines 01.2001 - 01.2007
Skills
Computer Skills
Team Collaboration
Multitasking Abilities
Customer service excellence
Customer Data Confidentiality
Placeofbirth
Victorias City, Negros Occidental
Languagesspoken
English, Tagalog and Ilonggo
Personal Information
- Date of Birth: 04/22/95
- Nationality: Filipino
- Marital Status: Single
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
References
Elijah Piramide
Team Manager/Amazon Operation Services PH
09088838691
Timeline
Customer Service Associate
Amazon Operation Services Philippines
05.2023 - Current
Travel Associate/Customer Service Representative
Igt Solutions
03.2019 - 09.2020
High School -
Don Felix Montinola Memorial College
01.2007 - 01.2011
Elementary - undefined
Victorias Milling Elementary School
01.2001 - 01.2007
Customer Service Representative/Telemarketing/Verifier
Teleperformance
2 2016 - 3 2018
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