Bea Mari Gatchalian
30C Liwayway St. Sta. Ana, Taguig City,Jehovah Witness
Summary
Dynamic professional with extensive experience in management, technical operations, and customer service. Proven track record in enhancing team performance and driving operational efficiency through strategic initiatives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
ESL Tutor
Weblio Eikaiwa
Taguig City, Philippines
08.2022 - Current
- Delivered interactive ESL lessons to diverse age groups and proficiency levels.
- Facilitated practical application of English in various contexts to enhance learning.
- Provided constructive feedback to support language development and boost student confidence.
- Tracked student progress through assessments, offering targeted feedback for personalized learning.
- Assessed language abilities using standardized tests to tailor instructional strategies.
- Adapted teaching methods to meet individual learning needs and styles.
- Managed classroom dynamics to promote respect and positive interactions.
- Conducted workshops on effective ESOL techniques, sharing best practices with educators.
Assistant Operations Manager
SSB Property Management OPC
Taguig City, Philippines
10.2025 - 12.2025
- Managed day-to-day operations to maximize staff productivity and ensure smooth workflows.
- Implemented cost-saving strategies that reduced operational expenses and enhanced profitability.
- Supervised operations team, fostering operational excellence and delivering outstanding customer service.
- Developed and maintained operational policies to comply with industry standards and regulations.
- Coordinated maintenance of operational equipment, minimizing downtime and disruptions.
- Monitored staff performance, creating improvement plans to boost efficiency.
- Organized staff rosters to effectively manage resource allocation across all operational needs.
- Generated weekly reports to track targets and ensure alignment with departmental goals.
Work Order Manager
SSB Property Management OPC
Taguig City, Philippines
05.2023 - 10.2025
- Achieved service time and quality targets consistently.
- Maximized customer engagement through delivery of exceptional customer service.
- Resolved customer queries by providing clear, step-by-step solutions.
- Addressed complaints using effective communication and problem-solving techniques.
- Identified issues, analyzed information, and proposed viable solutions.
- Engaged with customers to understand needs and enhance service delivery.
- Collaborated with team members to meet target results efficiently.
- Trained and mentored employees to elevate overall team performance.
Customer Sales Associate
Watsons
Bel-Air, Makati City , Philippines
01.2014 - 12.2016
- Processed customer returns, refunds, and exchanges at service desk, ensuring compliance with company policies.
- Assisted customers in selecting products to enhance shopping experience.
- Compiled daily sales reports to inform management of performance metrics.
- Shared information on new products and promotions to drive sales.
- Supported online sales by efficiently processing orders and addressing inquiries.
- Maintained comprehensive product knowledge to maximize sales opportunities.
- Resolved customer complaints with empathy, ensuring high satisfaction levels.
- Collaborated with team members to achieve sales targets and enhance store profitability.
Crew Chief
McDonald's
Taguig City, Philippines
01.2013 - 12.2013
- Provided clear staff instructions to ensure production targets were met.
- Organised staff rotas strategically to maximise productivity.
- Trained new employees on company policies, systems, and job responsibilities.
- Fostered strong team relationships through consistent support and guidance during shifts.
- Ensured compliance with health and safety regulations to uphold a secure environment.
Education
Bachelor of Science - Bachelor of Science in Civil Engineering
Eulogio Amang Rodriguez Inst. of Science & Tech
Nagtahan, Manila City2023
Skills
- Operations management
- Customer engagement
- Problem solving
- Team leadership
- Effective communication
- Project management competence
- Quality control reviews
Languages
English
Intermediate
B1
Certification
- 1-OSH Mentor Safety Training Center (BOSH SO1 SAFETY OFFICER) Cert. No. 1-OSHMB10-B7-009
- Technical Education and Skills Development Authority (TESDA) (Packaged Air Conditioner Unit Servicing Plumbing Workplace Communication) January - May 2024
- Great Learnings and Beyond (GLB) (Effective Leadership Skill Workshop) August 24 & 31, 2024
Timeline
Assistant Operations Manager
SSB Property Management OPC
10.2025 - 12.2025
Work Order Manager
SSB Property Management OPC
05.2023 - 10.2025
ESL Tutor
Weblio Eikaiwa
08.2022 - Current
Customer Sales Associate
Watsons
01.2014 - 12.2016
Crew Chief
McDonald's
01.2013 - 12.2013
Bachelor of Science - Bachelor of Science in Civil Engineering
Eulogio Amang Rodriguez Inst. of Science & Tech