Bea V. Baylon
Talisay, Province Of Negros Occidental
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
14
14
years of professional experience
Work History
Online English Teacher
Jae English Academy
Talisay City, Negros Occidental (Remote)
02.2013 - Current
- Worked with students between ages 8 and 70 on grammar, pronunciation and sentence construction.
- Enhanced students'' language skills by focusing on reading, writing, speaking, and listening activities.
- Gently corrected student pronunciation and grammar to improve conversation skills.
- Utilized multimedia resources to enhance lessons and reinforce key concepts for better retention of knowledge.
- Collaborated with fellow teachers to develop innovative teaching methods and share best practices for online learning environments.
- Monitored student progress through regular assessments, providing constructive feedback to ensure continuous improvement.
- Designed engaging lesson plans based on individual student needs to maximize academic success and personal growth.
- Maintained schedule of appointments and worked up to 3-4 hours each week.
- Assisted students with goal-setting and provided guidance in developing personalized study plans for long-term success in English language proficiency.
- Developed strong rapport with students, fostering a positive and supportive virtual classroom environment conducive to learning.
- Emphasized critical thinking skills by challenging students with thought-provoking questions related to course topics during lessons.
- Reviewed homework assignments to better gauge students' learning progress and grasp of new concepts.
- Developed innovative lesson plans to engage students in English language learning.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Prepared comprehensive English curriculum for multiple classes.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Prepared and implemented lesson plans covering required course topics.
- Designed and implemented assessments to measure student progress in English language learning.
- Tutored students struggling with course material.
Customer Service Representative Agent
Transcom Bacolod
Taculing, Bacolod City
09.2012 - 02.2013
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Achieved high service level scores by effectively resolving customer issues during the first contact.
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
- Educated customers about available services, promotions, or discounts; up-selling products when appropriate.
- Contributed to a positive work environment by actively participating in team meetings and sharing ideas for improvement.
- Provided product knowledge assistance to customers, guiding them towards informed purchasing decisions based on their specific needs.
- Collaborated with team members to optimize processes for increased efficiency in handling customer complaints.
- Implemented feedback from quality assurance reviews to continuously refine skills and deliver excellent support.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
English Tutor and Manager
CSK English Academy
Mandalagan ,Bacolod City
02.2011 - 09.2012
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
- Enhanced students'' reading and writing skills by implementing interactive and engaging lesson plans.
- Managed and motivated employees to be productive and engaged in work.
- Improved students' written and verbal English skills through personalized learning programs.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Increased student confidence in spoken English through consistent practice and constructive feedback during conversational exercises.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor of Science - Secondary Education Majored in English
West Negros University
Bacolod City10-2011
Secondary -
Inocencio V. Ferrer Memorial School of Fisheries
Talisay, Province Of Negros Occidental, PhilippinesPrimary -
Catabla Baybay Elementary School
Talisay, Province Of Negros Occidental, PhilippinesComputer Literacy Programme -
Talisay City Training Center
Talisay, Province Of Negros Occidental, PhilippinesSkills
- Organization
- Cultural sensitivity
- Listening comprehension
- Script reading
- Video conferencing
- Remote instruction
- Language proficiency
- Virtual classroom experience
- Working headset
- Grammar
- Collaboration
- Problem-solving skills
- Time management
- Critical thinking
- Team collaboration
- Clear communication
- Verbal and written communication
Disclaimer
I hereby certify that all information stated are true and correct.
PERSONAL DATA
- Age: 35 years old
- Date of Birth: November 29,1989
- Place of Birth: Talisay City, Negros Occidental
- Civil status: Single
- Nationality: Filipino
- Height: 152 cm
- Weight: 45 kgs
Timeline
Online English Teacher
Jae English Academy
02.2013 - Current
Customer Service Representative Agent
Transcom Bacolod
09.2012 - 02.2013
English Tutor and Manager
CSK English Academy
02.2011 - 09.2012
Bachelor of Science - Secondary Education Majored in English
West Negros University
Secondary -
Inocencio V. Ferrer Memorial School of Fisheries
Primary -
Catabla Baybay Elementary School
Computer Literacy Programme -
Talisay City Training Center