Summary
Overview
Work History
Education
Skills
References
Training
COMMUNICATION
LEADERSHIP
Timeline
Generic

Giesa Mae Lucero

Iloilo City

Summary

I have obtained challenging position that can furnish and improve my skills and abilities to which my knowledge can be utilized and could be a help to improve the company by rendering great service.

Experienced with sales strategy development and implementation. Utilizes leadership skills to inspire and manage sales teams effectively. Track record of driving revenue growth and fostering strong client relationships.

Overview

13
13
years of professional experience

Work History

Online English Teacher

Talk915
09.2019 - 01.2020
  • Worked with students between ages 7 and late 50's on grammar, pronunciation and sentence construction.
  • Utilized multimedia resources to enhance lessons and reinforce key concepts for better retention of knowledge.
  • Gently corrected student pronunciation and grammar to improve conversation skills.

Deputy sales Manager

Valiant Business process Outsourcing
02.2020 - 07.2025
  • Spearheaded cross-functional initiatives to improve internal processes, leading to increased productivity across departments.
  • Achieved higher levels of customer retention by providing ongoing support after initial sale completion.
  • Boosted overall sales performance by implementing effective sales strategies and training programs for the team.

Online English Teacher

Rocky English
01.2019 - 08.2019
  • Boosted student confidence through tailored feedback and individualized support in areas of improvement.
  • Monitored student progress through regular assessments, providing constructive feedback to ensure continuous improvement.
  • Assisted students with goal-setting and provided guidance in developing personalized study plans for long-term success in English language proficiency.

Trainer (Smartpay)

Ubiquity Global Services Bacolod
08.2017 - 02.2018
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.

Trainer | COMCAST CSR for sales, retention and billing

Transcom Worldwide Incorporated- Bacolod
08.2012 - 11.2015
  • Collaborated with subject matter experts to create accurate training content.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Developed customized training materials for various industries, ensuring relevance to the target audience.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.

Technical Support representative at starightalk wireless

Panasiatic Solutions- Bacolod
02.2012 - 08.2012
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

Education

Bachelor of Science in Secondary Education - Major in English

University of Negros Occidental Recoletos- Bacolod (UNO-R)

Skills

  • Reading strategies
  • Organization
  • Student engagement
  • Lesson planning
  • Oral communication
  • Time management
  • Critical thinking

References

  • Michelle, Daramoyod, Auditor, +639053364086, Valiant Business Process Outsourcing
  • Ernie, Emar, HR, +639770775099, Valiant Business Process Outsourcing
  • Gilly Ann Rose, Linda, Documentation, +639203743522, Pag ibig Fund Bacolod

Training

  • Advance Call Center training in TESDA (VMA Global College)
  • BACA (Bacolod Academy for Culinary Arts) Basic and advance culinary course

COMMUNICATION

I have received several outstanding recognitions in communications skills from handling clients technical and sales problems and inquiries.

LEADERSHIP

I received certificates for leadership awards from seminars and monthly assessments while working as a trainer, Team leader and QA from various call center companies I have worked with for years.

Timeline

Deputy sales Manager

Valiant Business process Outsourcing
02.2020 - 07.2025

Online English Teacher

Talk915
09.2019 - 01.2020

Online English Teacher

Rocky English
01.2019 - 08.2019

Trainer (Smartpay)

Ubiquity Global Services Bacolod
08.2017 - 02.2018

Trainer | COMCAST CSR for sales, retention and billing

Transcom Worldwide Incorporated- Bacolod
08.2012 - 11.2015

Technical Support representative at starightalk wireless

Panasiatic Solutions- Bacolod
02.2012 - 08.2012

Bachelor of Science in Secondary Education - Major in English

University of Negros Occidental Recoletos- Bacolod (UNO-R)

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Giesa Mae Lucero