Summary
Overview
Work History
Education
Skills
Timeline
Generic

Azzel Tan

Pasay, Metro Manila,00

Summary

Dedicated and detail-oriented Technical Support for Computer Hardware and software with 13 years of hands-on experience in diagnosing, repairing, and maintaining a wide range of computer hardware systems and peripherals. Proven track record of delivering efficient technical solutions, reducing downtime, and ensuring optimal performance in both corporate and individual client environments.

Overview

19
19
years of professional experience

Work History

Teachnical Support Specialist

Accent Micro Technologies Inc
02.2011 - Current
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.

Cellular Phone Technician

Fon Fix Company
06.2006 - 05.2010
  • Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
  • De-soldered and re-soldered connections between parts and motherboard.
  • Repaired cell phones with accuracy and attention to detail, reducing repeat visits for the same issue.
  • Trained new employees on repair techniques and best practices, fostering a knowledgeable work environment.


Education

Bachelor of Science - Electronics And Communications Engineering

Universidad De Zamboanga
Zamboanga City, Province Of Zamboanga Del Sur, Philippines

Skills

    🔧 PC assembly, configuration, and troubleshooting

    🖥 Hardware diagnostics and component-level repairs

    🔌 Installation and maintenance of peripherals (printers, scanners, etc)

    🛠 Preventive maintenance and performance optimization

    🔒 Data backup and hardware-related security measures

    📡 Networking hardware setup (routers, switches, cabling)

    📜 Documentation and reporting of repairs and maintenance

  • Technical troubleshooting
  • Remote IT implementation
  • Remote support
  • Incident management
  • Hardware upgrades

Timeline

Teachnical Support Specialist

Accent Micro Technologies Inc
02.2011 - Current

Cellular Phone Technician

Fon Fix Company
06.2006 - 05.2010

Bachelor of Science - Electronics And Communications Engineering

Universidad De Zamboanga

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Azzel Tan