JUAN MIGUEL I. YAP
Manila
Summary
Results-driven IT Technical Support Specialist with over three years of experience supporting healthcare environments. Proven ability to troubleshoot hardware, manage user access, support network infrastructure, and maintain system reliability. Adept at working in fast-paced, mission-critical settings while delivering clear and professional end-user support.
Overview
4
4
years of professional experience
Work History
Technical Support Specialist III (PT 3)
Our Lady of Lourdes Hospital
Manila
02.2025 - Current
- Provide advanced technical support for hospital IT systems, workstations, printers, and network devices
- Administer user accounts and permissions using Active Directory and Microsoft 365
- Configure and support Layer 2 network infrastructure including VLANs and Cisco switches
- Manage Remote Desktop access and internal connectivity services
- Ensure minimal downtime in a 24/7 healthcare environment
- Set up Layer 2 Cisco Switches
Technical Support Specialist I (PT 1)
Our Lady of Lourdes Hospital
Manila
08.2021 - 02.2025
- Delivered frontline IT support for clinical and administrative staff
- Performed PC deployment, OS installation, reformatting, and hardware upgrades
- Diagnosed and resolved printer, LAN cable, and LAN port issues
- Supported employee onboarding by provisioning system, network, and email access
Education
Bachelor of Science - Information Technology
University of The East
2219 C.M. Recto Avenue, Sampaloc, Manila 01.2020
High School Diploma -
Paco Catholic School
Paco Paz Street Manila01.2015
Skills
- Desktop and laptop troubleshooting
- PC assembly
- PC maintenance
- Printer repair
- Lan cabling
- VLAN configuration
- Cisco Layer 2 switch setup
- Active Directory user and group management
- Wi-Fi access management
Character Referece
Jovy Afable
IT Professor
University of the East, Manila
jovy.afable@ue.edu.ph
Marita N. Tolentino
IT Professor
University of the East, Manila
marita.tolentino@ue.edu.ph
Timeline
Technical Support Specialist III (PT 3)
Our Lady of Lourdes Hospital
02.2025 - Current
Technical Support Specialist I (PT 1)
Our Lady of Lourdes Hospital
08.2021 - 02.2025
Bachelor of Science - Information Technology
University of The East
High School Diploma -
Paco Catholic School