Athalie Zaballa
Holy Spirit,Metro Manila
Summary
Customer support professional with extensive experience in retail email support and voice agent roles at TeleTech, focusing on airline booking and complaint resolution. Proficient in Microsoft Office Suite, Google Sheets, and Zendesk, with a strong ability in problem solving and customer relationship management. Demonstrates effective time management and teamwork skills while maintaining composure in high-pressure situations. Dedicated to continuous improvement and enhancing customer satisfaction through strategic planning.
Overview
10
10
years of professional experience
Work History
Retail | Logistics Email Support (Tier 2)
TeleTech
10.2021 - 05.2024
- Retail and Logistics
- Handling Calls when needed
- Case Manager
Email | Voice Agent
TeleTech
07.2019 - 10.2021
- Airline Booking Email Support
- (Handling calls and complaints when needed)
- Australian Airline
Para Teacher
New Era University
04.2017 - 05.2017
Para Teacher
New Era University
04.2016 - 05.2016
Para Teacher
New Era University
04.2014 - 05.2014
Education
Bachelor of Arts in Foreign Service -
New Era University
Quezon City01-2017
Bachelor of Mass Communication -
Pamantasan ng Lungsod ng Maynila
01-2015
Bachelor of Mass Communication -
New Era University
Quezon City01.2021
Skills
- Microsoft Word
- PowerPoint
- Excel
- Google Sheets
- Zendesk
- Order management
- Email communication
- Time management
- Product training
- Ticketing systems
- Customer relationship management
- Adaptive problem solving
- Team collaboration
- Critical thinking
- Active listening
- Emotional intelligence
- Conflict resolution
- Calm under pressure
- Problem-solving
- Communication skills
- Willingness to learn
- Analytical and critical thinking
- Task collaboration
- Health and safety awareness
- Strategic planning
- Customer focused
- Commitment to excellence
- Customer support
- Complaint resolution
- Product knowledge
- Public Relations
- Deadline management
Personal Information
- Age: 27
- Height: 5'1"
- Citizenship: Filipino
Custom Section
- Mass Communication Students' League (MCSL), MCSL is organized exclusively for all mass communication students. It is here to develop, harness and showcase the latent skills of students that will complement the knowledge learned in the various courses of the course offering.
References
- April Joy Vicente, Social Media Moderator, TaskUs, +63 9556746254
- Jezcar Agaban, Chinabank, +63 949 885 2615
- Giezellie Bais, Customer Service, TTEC, +63 9672077560
Timeline
Retail | Logistics Email Support (Tier 2)
TeleTech
10.2021 - 05.2024
Email | Voice Agent
TeleTech
07.2019 - 10.2021
Para Teacher
New Era University
04.2017 - 05.2017
Para Teacher
New Era University
04.2016 - 05.2016
Para Teacher
New Era University
04.2014 - 05.2014
Bachelor of Arts in Foreign Service -
New Era University
Bachelor of Mass Communication -
Pamantasan ng Lungsod ng Maynila
Bachelor of Mass Communication -
New Era University