Mhary Grace Cortel
Imus, Province Of Cavite
Summary
I am exceptionally experienced in investigating complex specialized issues, guaranteeing convenient and successful resolutions. Utilizes solid explanatory aptitudes and a customer-focused approach to back operations. Information of framework diagnostics and organize arrangements to improve benefit conveyance.
Overview
9
9
years of professional experience
Work History
Email Support Tier 2
TaskUs
12.2023 - Current
- Handling escalated customer inquiries that require more in-depth knowledge and problem-solving skills.
- Increased team productivity with effective collaboration on complex technical projects.
- Contributed to developing knowledge base articles, and enhancing the availability of self-service resources for endorsers.
- Maintained comprehensive records of all client interactions, ensuring accurate documentation and seamless transition between support tiers.
Email Support
Infocom
05.2020 - 11.2023
- Help colleagues and set up the office in a way that streamlines processes
- Sort and distribute correspondence as soon as possible
- Ensure information is accurate and valid by creating and updating records
- Extraction of data from Microsoft Office
- Consolidating and organizing data from reported emails
Customer Service Email Specialist
Curotek Inc.
12.2015 - 03.2020
- Help colleagues and set up the office in a way that streamlines processes
- Sort and distribute correspondence as soon as possible
- Ensure information is accurate and valid by creating and updating records
- Extraction of data from Microsoft Office
- Consolidating and organizing data from reported emails
- Managed escalated customer issues effectively, ensuring resolution while maintaining a professional demeanor at all times.
Education
Information Technology - Information Technology
STI College Munoz Edsa
Quezon City, Metro Manila, Philippines05-2015
Skills
- Computer and Technical Skills
- Organizational skills
- Strategic planning and scheduling skills
- Time-management skills
- Multitasking
- Verbal and written communication skills
- Maintaining a filing system
- Proficient in Microsoft Word
- Excel
- Power Point
- Basic HTML coding
- Salesforce
- Zendesk
- Remote support
- Problem resolution
Career Overview
I manage Email support duties like sorting and sending mail as a professional. To keep the office tidy and clean for clients. My experience helped me develop expert knowledge of the sales process, Email handling, data management, and organizing reports. I am highly motivated to continue learning and improving my craft.
Languages
English
Advanced (C1)
Japanese
Beginner (A1)
Timeline
Email Support Tier 2
TaskUs
12.2023 - Current
Email Support
Infocom
05.2020 - 11.2023
Customer Service Email Specialist
Curotek Inc.
12.2015 - 03.2020
Information Technology - Information Technology
STI College Munoz Edsa
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