Artemio R. Robles III
Customer Service Representative
Porac
Overview
7
7
years of professional experience
2
2
Languages
Work History
Outbound Collection Specialist
IQOR
10.2023 - Current
- Identify customers with outstanding debts.
- Contact customers to collect payments.
- Negotiate payment plans.
- Resolve customer questions and complaints.
- Maintain records of communications and transactions.
- Prepare reports on the status of collections.
- Work with other departments to resolve issues.
- Initiate legal action or work with collection agencies.
- Ability to use computer systems to handle skip tracing.
- Ability to maintain good customer relations.
- Ability to follow legal and ethical collection practices.
Patience Service Representative
HEALTHSCOPE
10.2022 - 09.2023
- Effectively process all outbound call in a professional, friendly and timely manner.
- Communicate with patience to resolve problems and concerns in a courteous, professional and timely manner.
- Provide all patience with consistent, quality service in accordance with company procedure.
- Enter and process the medical supplies of patience.
- Make sure they have enough stocks of medical maintenance.
- Ensures all data is accurate, mostly insurance company and information.
- Handle large volume of customer calls efficiently.
Customer Service Representative (Order Entry and Promotional Management)
OFFICE BEACON
08.2021 - 09.2022
- Order entry using DOS system.
- Processing purchase orders.
- Processing claims and returns.
- Expertise in products and promotions.
- Provide quotations to our clients.
- Creative promotional marketing.
Customer Service Representative (Order Entry and Performance Specialist)
EASTWEST BPO INC.
11.2020 - 07.2021
- Responsible for taking down and processing orders for merchandise, goods, and services.
- Takes orders by phone and ensures all data is accurate, including credit card information.
- Effectively process all incoming calls in a professional, friendly and timely manner.
- Communicate with customers to resolve problems and concerns in a courteous, professional and timely manner.
- Provide all customers with consistent, quality service in accordance with company procedure.
- Enter and process orders.
- Make sales calls to existing customers.
Customer Service Representative
SITEL PHILIPPINES
03.2020 - 09.2020
- Maintain up-to-date knowledge about ATT products and services.
- Respond to customer queries about ATT services, equipment, promotions, roaming and billings.
- Enhance customer retention and satisfaction by providing outstanding and prompt customer service.
- Take customer calls and complete service orders.
- Understand customer needs and recommend appropriate products and rate plans.
- Develop innovative ways to sell ATT products and services to customers.
- Handle customer requests for payments, activations, upgrades and other services.
- Address and resolve customer concerns promptly.
- Handle large volume of customer calls efficiently.
MECHANICAL TECHNICIAN
QATAR ELECTRICITY AND WATER COMPANY
09.2015 - 12.2019
- Works as Mechanical Maintenance in different location such as Gas Turbine area, Desalination Plant, Pump house area, etc.
- Uses rot align device in alignment of motors to pump.
- Do some preventive maintenance works.
- Repair and maintain parts of steam turbine in order to be in proper and good condition.
- Fabrications and installation of HP and LP main steam piping.
- Maintenance of good oil centrifuge purifier either lube oil tanks of steam or gas turbines.
- Performs removals and reinstallation of mechanical fitting such as elbows, tees.
MECHANICAL TECHNICIAN
QATAR ELECTRICITY AND WATER COMPANY
09.2015 - 12.2019
- Works as Mechanical Maintenance in different location such as Gas Turbine area, Desalination Plant, Pump house area, etc.
- Uses rot align device in alignment of motors to pump.
- Do some preventive maintenance works.
- Repair and maintain parts of steam turbine in order to be in proper and good condition.
- Fabrications and installation of HP and LP main steam piping.
- Maintenance of good oil centrifuge purifier either lube oil tanks of steam or gas turbines.
- Performs removals and reinstallation of mechanical fitting such as elbows, tees.
Mechanical Fitter/ Technician
KENTZ –Saudi Arabia
04.2012 - 07.2014
- Company Overview: Website: http://www.kentz.com
- Work as a mechanical maintenance in pot room A,B,C,D.
- Repairing of transfer hooper, and also ATFD and ACFD feeders.
- Modification of equipment and punch list.
- Adhere safety rules approved by Maaden and ALCOA joint venture project.
- Directly reports to Commissioning Manager.
- Website: http://www.kentz.com
MACHINE OPERATOR
JUKEN SANGYO PHILIPPINES
01.2005 - 01.2006
- Operates in-feeding cutting machine.
- Adjust the size of the cutting edge of the machine depending on the size of the wood order by the clients.
- Works under pressure to make sure that the volume of production needed for the month is reached to keep the company on the top of supplying furniture made in Japan.
Education
Mechanical Technology -
Bataan Polythecnic State University
Balanga, Bataan01.2007
Higschool Diploma - undefined
Bataan National High School
Balanga, Bataan01.2004
Elementary Diploma - undefined
M.delos Reyes Memorial Elementary School
Balanga, Bataan01.2000
Skills
Call center experience
Strong negotiation skills
Teamwork orientation
Sales experience
Active listening
Goal-oriented mindset
Goals and performance
Record keeping proficiency
Relationship building
Debt recovery expertise
Collections
Professionalism and ethics
Personal Information
- Height: 5'5"
- Date of Birth: January 12, 1987
- Nationality: Filipino
- Marital Status: Single
- Religion: Born Again Christian
Timeline
Outbound Collection Specialist
IQOR
10.2023 - Current
Patience Service Representative
HEALTHSCOPE
10.2022 - 09.2023
Customer Service Representative (Order Entry and Promotional Management)
OFFICE BEACON
08.2021 - 09.2022
Customer Service Representative (Order Entry and Performance Specialist)
EASTWEST BPO INC.
11.2020 - 07.2021
Customer Service Representative
SITEL PHILIPPINES
03.2020 - 09.2020
MECHANICAL TECHNICIAN
QATAR ELECTRICITY AND WATER COMPANY
09.2015 - 12.2019
MECHANICAL TECHNICIAN
QATAR ELECTRICITY AND WATER COMPANY
09.2015 - 12.2019
Mechanical Fitter/ Technician
KENTZ –Saudi Arabia
04.2012 - 07.2014
MACHINE OPERATOR
JUKEN SANGYO PHILIPPINES
01.2005 - 01.2006
Higschool Diploma - undefined
Bataan National High School
Elementary Diploma - undefined
M.delos Reyes Memorial Elementary School
Mechanical Technology -
Bataan Polythecnic State University