RALPH LAUREEN ANTOP
Davao City, Province Of Davao Del Sur
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2
2
years of professional experience
Work History
Outbound Collection Agent
HB Virtual Staff
10.2024 - Current
- Collaborated closely with other departments, ensuring seamless communication regarding delinquent accounts and payments received.
- Improved debtor repayment rates by negotiating payment plans and settlements effectively.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Identified and contacted customers with overdue accounts to address payment status.
Customer Service Representative
VXI Global Holdings
08.2022 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor of Science - Bachelor of Science in Entrepreneurship (BSENT)
CARD MRI Development Institute (CMDI) Tagum City
Tagum City, Davao Del NorteSkills
- Goal oriented
- Call center experience
- Complex Problem-solving
- Account management
- Customer service
- Problem-solving
- Time management
- Effective communication
- Customer retention
Inbound Calling
- 24/7 Answering Service
- Virtual Receptionist Service
- Phone Answering Service
- Customer Support Outsourcing
Outbound Calling
- Telemarketing Services
- Lead Generation Services
- Appointment Setting Services
- Cold Calling Services
- Outsource Telesales
- Market Research Services
- Survey Processing Services
BPO Services
- Accounts Receivable Services
- Accounts Payable Services
- Back Office Services
- Call Center Outsourcing Services
- Data Management Services
- Debt Collection Services
- Staff Leasing Services
- Virtual Assistant Services
Industry
- Legal Outsourcing Services
- Retail Outsourcing Services
- ECommerce Outsourcing Services
- Mobile App Customer Support
- Travel Outsourcing Services
- Telecom BPO Services
Timeline
Outbound Collection Agent
HB Virtual Staff
10.2024 - Current
Customer Service Representative
VXI Global Holdings
08.2022 - 10.2024
Bachelor of Science - Bachelor of Science in Entrepreneurship (BSENT)
CARD MRI Development Institute (CMDI) Tagum City
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