Arlyn Joy De Leon
Quezon City, Metro Manila,00
Summary
I am a self-motivated and progress-driven Team Leader with an extensive background in the BPO Industry. With a long-standing record of initiative and innovation. 10 years experience between being a Technical Support Representative and Customer Service and 3 years being a Team Leader.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Outbound Sales Representative (Timeshare)
One Global Contact Center
1 2007 - 3 2007
Customer Service Representative (Telco Account)
Teleperformance Inc. Phils
12.2007 - 05.2009
Customer Service Representative (Local Telco Account)
Bluebean Inc.
05.2007
Customer Service Representative (Flower Delivery Company)
Garrett and Talon Inc. (Just Flowers)
06.2009 - 12.2009
Customer Service Representative (Automotive Company)
Teletech Inc.
02.2011 - 07.2012
Technical Support Representative (Telco Account)
Convergys Phils.
08.2012 - 01.2014
Technical Support Representative (Telco Account)
Hinduja Global Solutions
02.2014 - 02.2022
Technical Support Specialist Engineer
Zendesk Phils Inc
2 2022 - 2 2024
Education
Bachelor of Science in Accountancy -
University of Rizal System (Binangonan)
Skills
account management, communication, critical thinking
undefinedCertification
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
References
- Sonny Sonsing, Shift Manager - Hinduja Global Solutions, 09178141799
- Eloisa Raflores, Team Lead - Hinduja Global Solutions, 09171930816
Timeline
Technical Support Representative (Telco Account)
Hinduja Global Solutions
02.2014 - 02.2022
Technical Support Representative (Telco Account)
Convergys Phils.
08.2012 - 01.2014
Customer Service Representative (Automotive Company)
Teletech Inc.
02.2011 - 07.2012
Customer Service Representative (Flower Delivery Company)
Garrett and Talon Inc. (Just Flowers)
06.2009 - 12.2009
Customer Service Representative (Telco Account)
Teleperformance Inc. Phils
12.2007 - 05.2009
Customer Service Representative (Local Telco Account)
Bluebean Inc.
05.2007
Outbound Sales Representative (Timeshare)
One Global Contact Center
1 2007 - 3 2007
Technical Support Specialist Engineer
Zendesk Phils Inc
2 2022 - 2 2024
Bachelor of Science in Accountancy -
University of Rizal System (Binangonan)
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