Remarkable Telemarketer provides superior customer service to callers. Friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Outbound Sales Representative
Help Grid
03.2024 - Current
Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
Technical Support Representative
Asurion Call Center
09.2023 - 02.2024
Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Conducted comprehensive diagnostic tests to pinpoint underlying causes of reported issues.
Bookkeeper
Polo Dental, Freelance
11.2022 - 09.2023
Reported financial data and updated financial records in ledgers and journals
Completed payroll for employees and maintained detailed records of procedures
Established QuickBooks accounting system to reflect accurate financial records
Maintained and processed invoices, deposits, and money logs
Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Customer Service Representative
Iqor Iloilo, Iloilo City
02.2022 - 10.2022
Answered customer telephone calls promptly to avoid on-hold wait times
Offered advice and assistance to customers, paying attention to special needs or wants
Updated account information to maintain customer records
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Handled customer inquiries and suggestions courteously and professionally
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Consumer Advocate Representative
Reed Elsevier, Iloilo City
08.2021 - 02.2022
Demonstrated strong organizational and time management skills while managing multiple projects
Developed strong communication and organizational skills through working on group projects
Proven ability to develop and implement creative solutions to complex problems
Gained extensive knowledge in data entry, analysis and reporting
Identified issues, analyzed information and provided solutions to problems.
Content Moderator
Conectys ILOILO, Byte Dance Inc
05.2020 - 07.2021
Managed content distribution to online channels and social media platforms
Approved, reviewed and edited content flowing to website
Edited and proofread content for accuracy and readability
Conducted regular content audits to identify gaps and redundancies of content.
Claims Associate
WNS Iloilo, Iloilo City
05.2018 - 05.2020
Examined reports, accounts, and evidence to determine integrity and accuracy of information
Followed up with customers on unresolved issues
Interviewed policyholders to verify information and obtain additional details
Maintained accurate and up-to-date records of claim information for future reference
Monitored and managed claim expenses to control costs and maximize profitability
Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly
Researched and analyzed complex claims to determine next steps and possible outcomes
Investigated accidents or incidents to determine cause and extent of damages
Prepared and presented detailed reports to management on claims issues to aid in decision making.
Chat / Email Support
BF Jade E- Services ZALORA Philippines, TAGUIG CITY
01.2016 - 10.2017
Applied effective time management techniques to meet tight deadlines
Identified issues, analyzed information and provided solutions to problems
Acted as a team leader in group projects, delegating tasks and providing feedback
Passionate about learning and committed to continual improvement
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Handled customer inquiries and suggestions courteously and professionally
Kept accurate records of customer support interactions using defined methods and tools.
Customer Service Associate
TRANSCOM ILOILO, Iloilo City
04.2013 - 08.2014
Informed customers about special promotions and provided detailed information for various products
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Offered advice and assistance to customers, paying attention to special needs or wants
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Developed and actualized customer service initiatives to decrease wait times.
Customer Service Associate
TELETECH ILOILO, Iloilo City
11.2012 - 02.2013
Informed customers about special promotions and provided detailed information for various products
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Offered advice and assistance to customers, paying attention to special needs or wants
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Utilized internal software and tools to meet customer needs and resolved issues promptly
Increased revenue by cross-selling and upselling products and services.
Education
Bachelor of Science - Information Technology
University of Iloilo - Phinma - Iloilo City
Skills
MS Office expert
Customer Relationship Building
Outbound Sales
Quickbooks
Bank Statement Reconciliation
Cultural Awareness
Content Management
Ethical judgment
Problem-solving abilities
Active Listening
Critical Thinking
Timeline
Outbound Sales Representative
Help Grid
03.2024 - Current
Technical Support Representative
Asurion Call Center
09.2023 - 02.2024
Bookkeeper
Polo Dental, Freelance
11.2022 - 09.2023
Customer Service Representative
Iqor Iloilo, Iloilo City
02.2022 - 10.2022
Consumer Advocate Representative
Reed Elsevier, Iloilo City
08.2021 - 02.2022
Content Moderator
Conectys ILOILO, Byte Dance Inc
05.2020 - 07.2021
Claims Associate
WNS Iloilo, Iloilo City
05.2018 - 05.2020
Chat / Email Support
BF Jade E- Services ZALORA Philippines, TAGUIG CITY