Summary
Overview
Work History
Education
Skills
Timeline
Generic
JUDE ARIEL BAGUIORO

JUDE ARIEL BAGUIORO

Iloilo City

Summary

  • Remarkable Telemarketer provides superior customer service to callers. Friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

12
12
years of professional experience

Work History

Outbound Sales Representative

Help Grid
03.2024 - Current
  • Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
  • Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
  • Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.

Technical Support Representative

Asurion Call Center
09.2023 - 02.2024
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Conducted comprehensive diagnostic tests to pinpoint underlying causes of reported issues.

Bookkeeper

Polo Dental, Freelance
11.2022 - 09.2023
  • Reported financial data and updated financial records in ledgers and journals
  • Completed payroll for employees and maintained detailed records of procedures
  • Established QuickBooks accounting system to reflect accurate financial records
  • Maintained and processed invoices, deposits, and money logs
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.

Customer Service Representative

Iqor Iloilo, Iloilo City
02.2022 - 10.2022
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Updated account information to maintain customer records
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Handled customer inquiries and suggestions courteously and professionally
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Consumer Advocate Representative

Reed Elsevier, Iloilo City
08.2021 - 02.2022
  • Demonstrated strong organizational and time management skills while managing multiple projects
  • Developed strong communication and organizational skills through working on group projects
  • Proven ability to develop and implement creative solutions to complex problems
  • Gained extensive knowledge in data entry, analysis and reporting
  • Identified issues, analyzed information and provided solutions to problems.

Content Moderator

Conectys ILOILO, Byte Dance Inc
05.2020 - 07.2021
  • Managed content distribution to online channels and social media platforms
  • Approved, reviewed and edited content flowing to website
  • Edited and proofread content for accuracy and readability
  • Conducted regular content audits to identify gaps and redundancies of content.

Claims Associate

WNS Iloilo, Iloilo City
05.2018 - 05.2020
  • Examined reports, accounts, and evidence to determine integrity and accuracy of information
  • Followed up with customers on unresolved issues
  • Interviewed policyholders to verify information and obtain additional details
  • Maintained accurate and up-to-date records of claim information for future reference
  • Monitored and managed claim expenses to control costs and maximize profitability
  • Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly
  • Researched and analyzed complex claims to determine next steps and possible outcomes
  • Investigated accidents or incidents to determine cause and extent of damages
  • Prepared and presented detailed reports to management on claims issues to aid in decision making.

Chat / Email Support

BF Jade E- Services ZALORA Philippines, TAGUIG CITY
01.2016 - 10.2017
  • Applied effective time management techniques to meet tight deadlines
  • Identified issues, analyzed information and provided solutions to problems
  • Acted as a team leader in group projects, delegating tasks and providing feedback
  • Passionate about learning and committed to continual improvement
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Handled customer inquiries and suggestions courteously and professionally
  • Kept accurate records of customer support interactions using defined methods and tools.

Customer Service Associate

TRANSCOM ILOILO, Iloilo City
04.2013 - 08.2014
  • Informed customers about special promotions and provided detailed information for various products
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Developed and actualized customer service initiatives to decrease wait times.

Customer Service Associate

TELETECH ILOILO, Iloilo City
11.2012 - 02.2013
  • Informed customers about special promotions and provided detailed information for various products
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Utilized internal software and tools to meet customer needs and resolved issues promptly
  • Increased revenue by cross-selling and upselling products and services.

Education

Bachelor of Science - Information Technology

University of Iloilo - Phinma - Iloilo City

Skills

  • MS Office expert
  • Customer Relationship Building
  • Outbound Sales
  • Quickbooks
  • Bank Statement Reconciliation
  • Cultural Awareness
  • Content Management
  • Ethical judgment
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Outbound Sales Representative

Help Grid
03.2024 - Current

Technical Support Representative

Asurion Call Center
09.2023 - 02.2024

Bookkeeper

Polo Dental, Freelance
11.2022 - 09.2023

Customer Service Representative

Iqor Iloilo, Iloilo City
02.2022 - 10.2022

Consumer Advocate Representative

Reed Elsevier, Iloilo City
08.2021 - 02.2022

Content Moderator

Conectys ILOILO, Byte Dance Inc
05.2020 - 07.2021

Claims Associate

WNS Iloilo, Iloilo City
05.2018 - 05.2020

Chat / Email Support

BF Jade E- Services ZALORA Philippines, TAGUIG CITY
01.2016 - 10.2017

Customer Service Associate

TRANSCOM ILOILO, Iloilo City
04.2013 - 08.2014

Customer Service Associate

TELETECH ILOILO, Iloilo City
11.2012 - 02.2013

Bachelor of Science - Information Technology

University of Iloilo - Phinma - Iloilo City
JUDE ARIEL BAGUIORO