JUDE ARIEL BAGUIORO
Iloilo City
Summary
- Remarkable Telemarketer provides superior customer service to callers. Friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Outbound Sales Representative
Help Grid
03.2024 - Current
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
Technical Support Representative
Asurion Call Center
09.2023 - 02.2024
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Conducted comprehensive diagnostic tests to pinpoint underlying causes of reported issues.
Bookkeeper
Polo Dental, Freelance
11.2022 - 09.2023
- Reported financial data and updated financial records in ledgers and journals
- Completed payroll for employees and maintained detailed records of procedures
- Established QuickBooks accounting system to reflect accurate financial records
- Maintained and processed invoices, deposits, and money logs
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Customer Service Representative
Iqor Iloilo, Iloilo City
02.2022 - 10.2022
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Handled customer inquiries and suggestions courteously and professionally
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Consumer Advocate Representative
Reed Elsevier, Iloilo City
08.2021 - 02.2022
- Demonstrated strong organizational and time management skills while managing multiple projects
- Developed strong communication and organizational skills through working on group projects
- Proven ability to develop and implement creative solutions to complex problems
- Gained extensive knowledge in data entry, analysis and reporting
- Identified issues, analyzed information and provided solutions to problems.
Content Moderator
Conectys ILOILO, Byte Dance Inc
05.2020 - 07.2021
- Managed content distribution to online channels and social media platforms
- Approved, reviewed and edited content flowing to website
- Edited and proofread content for accuracy and readability
- Conducted regular content audits to identify gaps and redundancies of content.
Claims Associate
WNS Iloilo, Iloilo City
05.2018 - 05.2020
- Examined reports, accounts, and evidence to determine integrity and accuracy of information
- Followed up with customers on unresolved issues
- Interviewed policyholders to verify information and obtain additional details
- Maintained accurate and up-to-date records of claim information for future reference
- Monitored and managed claim expenses to control costs and maximize profitability
- Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly
- Researched and analyzed complex claims to determine next steps and possible outcomes
- Investigated accidents or incidents to determine cause and extent of damages
- Prepared and presented detailed reports to management on claims issues to aid in decision making.
Chat / Email Support
BF Jade E- Services ZALORA Philippines, TAGUIG CITY
01.2016 - 10.2017
- Applied effective time management techniques to meet tight deadlines
- Identified issues, analyzed information and provided solutions to problems
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Passionate about learning and committed to continual improvement
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Handled customer inquiries and suggestions courteously and professionally
- Kept accurate records of customer support interactions using defined methods and tools.
Customer Service Associate
TRANSCOM ILOILO, Iloilo City
04.2013 - 08.2014
- Informed customers about special promotions and provided detailed information for various products
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Offered advice and assistance to customers, paying attention to special needs or wants
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Developed and actualized customer service initiatives to decrease wait times.
Customer Service Associate
TELETECH ILOILO, Iloilo City
11.2012 - 02.2013
- Informed customers about special promotions and provided detailed information for various products
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Offered advice and assistance to customers, paying attention to special needs or wants
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Utilized internal software and tools to meet customer needs and resolved issues promptly
- Increased revenue by cross-selling and upselling products and services.
Education
Bachelor of Science - Information Technology
University of Iloilo - Phinma - Iloilo City
Skills
- MS Office expert
- Customer Relationship Building
- Outbound Sales
- Quickbooks
- Bank Statement Reconciliation
- Cultural Awareness
- Content Management
- Ethical judgment
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Outbound Sales Representative
Help Grid
03.2024 - Current
Technical Support Representative
Asurion Call Center
09.2023 - 02.2024
Bookkeeper
Polo Dental, Freelance
11.2022 - 09.2023
Customer Service Representative
Iqor Iloilo, Iloilo City
02.2022 - 10.2022
Consumer Advocate Representative
Reed Elsevier, Iloilo City
08.2021 - 02.2022
Content Moderator
Conectys ILOILO, Byte Dance Inc
05.2020 - 07.2021
Claims Associate
WNS Iloilo, Iloilo City
05.2018 - 05.2020
Chat / Email Support
BF Jade E- Services ZALORA Philippines, TAGUIG CITY
01.2016 - 10.2017
Customer Service Associate
TRANSCOM ILOILO, Iloilo City
04.2013 - 08.2014
Customer Service Associate
TELETECH ILOILO, Iloilo City
11.2012 - 02.2013
Bachelor of Science - Information Technology
University of Iloilo - Phinma - Iloilo City
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