ARLENE LENTERIA
CUSTOMER SERVICE REPRESENTATIVE
Summary
With over 3 years and 7 months of experience in providing excellent customer service to clients, I was able to develop a strong skill set and ready to help to achieve the company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative- Chat
IBEX Global Solutions Incorporated
07.2020 - Current
- Maintain customer satisfaction on addressing customer needs and resolving concerns through a web-based platform.
- Participates in team meetings and training sessions to stay informed about product and services updates and changes.
- Responds to customer account and billing inquiries.
- Pitch sales.
Service Crew
Golden Arches Development Corporation- McDonalds
06.2019 - 06.2020
- Assists customers as needed.
- Answers questions promptly.
- Conducts administrative duties.
- Operates equipment and maintain a positive and professional attitude.
Education
Bachelor of Elementary Education, Tertiary - General Education
Bohol Island State University
Calape, BoholSecondary - undefined
Cawayanan National High School
Tubigon, BoholPrimary - undefined
Isaac Lopoz Elementary School
Tubigon, BoholSkills
Effective Communication
Quick learner and flexible
Willingness to work hard and strong commitment
Customer Service
Problem-solving skills
Certification
LICENSE PROFESSIONAL TEACHER
PERSONAL INFORMATION
- Age: 25
- Place of Birth: Bosongon, Tubigon, Bohol
- Date of Birth: 12/03/1998
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
- Language: English and Filipino
REFERENCES
- Michael Jophiel Nino Josol
FQM Mcdonald’s Tubigon
+6392965928867
- Christian Saplina,
IBEX Team Manager
+639455772317
Timeline
Customer Service Representative- Chat
IBEX Global Solutions Incorporated
07.2020 - Current
Service Crew
Golden Arches Development Corporation- McDonalds
06.2019 - 06.2020
Bachelor of Elementary Education, Tertiary - General Education
Bohol Island State University
Secondary - undefined
Cawayanan National High School
Primary - undefined
Isaac Lopoz Elementary School