EZZA TESORO
Bago City, Province Of Negros Occidental
Summary
Adept at fostering customer loyalty, my tenure at Panasiatic Solutions showcased a blend of empathetic engagement and technical savvy, elevating customer satisfaction through personalized, efficient chat support. My proficiency in analytical problem-solving and emotional resilience significantly enhanced first-contact resolution rates, underscoring my commitment to excellence in customer service.
Overview
10
10
years of professional experience
Work History
Customer Service/Customer Service Chat Representative
Panasiatic Solutions
12.2014 - Current
- Resolved customer complaints effectively, resulting in increased customer loyalty and retention.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries via chat platform.
- Adapted communication style according to individual customer preferences, creating a tailored support experience.
- Utilized strong problem-solving skills to troubleshoot technical issues and provide solutions that met customer needs.
- Participated in regular training sessions to stay current on industry best practices for effective communication techniques.
- Streamlined processes for handling common inquiries, reducing overall response time and improving efficiency.
- Upheld strict confidentiality standards when handling sensitive personal information from customers during chats.
- Handled high-volume chat interactions during peak hours while maintaining a professional demeanor at all times.
- Increased first-contact resolutions by carefully reviewing customer history before engaging in conversation.
- Maintained detailed records of customer interactions for reference in future support scenarios.
- Managed multiple chat windows simultaneously while ensuring each interaction received personalized attention.
- Maintained up-to-date knowledge of company products, services, and policies to provide accurate information to customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Developed rapport with customers by actively listening to their concerns and empathizing with their situations.
- Collaborated with team members to ensure consistent and high-quality customer service across all channels.
Education
Bachelor of Science - Financial Management
Carlos Hilado Memorial State College
Bacolod City, Province Of Negros Occidental, Philippines03-2021
TESDA - Encoding
Bago City Information Technology Training Center
Bagacay, Province Of Negros Oriental, Philippines03-2015
Skills
- Consistent Professional Commitment
- Practiced Emotional Resilience
- Customer Issue Management
- Fluent Language Proficiency
- Fast Typing Speed
- Exhibiting Empathy
- Cross-Functional Collaboration
- Analytical Problem-Solving
- Proficient in Time Allocation
- Detail-Oriented Analysis
- Strong Time Management
- Professional Demeanor in High-Stress Situations
- Steadfast Reliability
- Strong Technical Computer Skills
- Effective Communication
- Responsive to New Challenges
- Relationship Building Expertise
Reading, Painting
In my free time, I enjoy reading inspirational books to help clear and soothe my mind, especially during difficult moments. When I'm in a good mood and not physically exhausted, I like to paint whatever comes to mind, though I often choose to depict nature. The beauty of trees and the blue sky truly inspires me to create more art.
Additional Information
I began working at Panasiatic Solutions at the age of 18, successfully adapting to the company culture and growing both personally and professionally. While being a full-time employee, I am also pursuing a degree in Business Administration with a major in Financial Management. Despite a hectic schedule, I have effectively managed both responsibilities, enhancing my multi-tasking skills. While I enjoy my role as a chat representative, I am now seeking a flexible job that allows me to work from home and explore new opportunities. After over a decade at Panasiatic Solutions, I am now excited to embrace new experiences and challenges in a different environment.
Timeline
Customer Service/Customer Service Chat Representative
Panasiatic Solutions
12.2014 - Current
Bachelor of Science - Financial Management
Carlos Hilado Memorial State College
TESDA - Encoding
Bago City Information Technology Training Center
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