Arlene Joy Casaclang Torres
San Fernando City
Summary
To be a competent graduate of my course in which I can obtain and secure a position where I can utilize and develop my skills. To be able to apply the knowledge and experience I learned and acquired in the classroom, trainings and seminars attended. To provide quality service to the people/ company I will work for and to be able to participate and contribute as part of a team and/or work with minimal supervision independently.
Overview
11
11
years of professional experience
Work History
Manager
King Rowell II Lumber and Hardware
Burgos, La Union
09.2023 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Outbound Sales Agent
Covered by Sage Inc.
Atlanta, GA
03.2021 - Current
- Developed tailored pitches for diverse clientele, effectively communicating the value of products or services offered.
- Exceeded monthly quotas regularly by diligently managing time spent on lead generation activities versus active selling calls.
- Established rapport with potential clients by demonstrating genuine interest in their needs, fostering trust and confidence in our products or services.
Human Relations
Pierre and Paul Solution
Mandaluyong, Metro Manila
03.2014 - 03.2014
Divine Mercy the Home that Cares, Inc.
Barangay NewZaniga, Mandaluyong City
01.2014 - 02.2014
San Sebastian College Recoletos de Manila
Quiapo, Metro Manila
11.2013 - 12.2013
Education
Bachelor of Science - Psychology
Centro Escolar University
01.2014
High School -
Saint Louis College
City of San Fernando, La Union01.2010
Skills
- Maintain confidentiality
- Work effectively in a dynamic environment
- Multi-tasking
- Organizational skills
- Cooperative teamwork
- Sense of responsibility
- Positive work attitude
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Training
- PAPJA 27th annual Convention of the Junior Affiliates, Philippine Psychology In The Midst Of Change., 01/17/14 - 01/18/14, SMX Convention Center, MOA, Pasay City and Respective Schools in University Belt
- Tatsulok SP Primer and Orientation, iSipnoyPi: Pagkilitisaimahinasyon ng kabataangpinoy, 09/14/13, 12:00NN-04:00PM, University Theater, Holy Angel University – Angeles City
- PAPJA 26th annual Convention of the Junior Affiliates, Building Hope and Resilience., 01/18/13 - 01/19/13, SMX Convention Center, MOA, Pasay City and Far Eastern University
- Junior Psychology Student’s Field Immersion 2013, Escolarians: Advocate of Mental Peace., 01/16/13, Elsie Gatches Village, Alabang; Sanctuary Welfare Ville and National Center for Mental Health, Mandaluyong City
- PMHA Lecture Forum on Forensic Psychology, 09/28/12, Librada Avelino Auditorium, CEU-Manila
- Lecture forum on Psychology of Communication, Reading a person like a book, 11/29/11, Librada Avelino Auditorium, CEU-Manila
- CEU Psychology Society’s 17th General Assembly, Let’s Smile for one another, Chairperson for Certificates and Documentation, 08/11/11, Librada Avelino Auditorium, CEU-Manila
Timeline
Manager
King Rowell II Lumber and Hardware
09.2023 - Current
Outbound Sales Agent
Covered by Sage Inc.
03.2021 - Current
Human Relations
Pierre and Paul Solution
03.2014 - 03.2014
Divine Mercy the Home that Cares, Inc.
01.2014 - 02.2014
San Sebastian College Recoletos de Manila
11.2013 - 12.2013
High School -
Saint Louis College
Bachelor of Science - Psychology
Centro Escolar University