Arlene Joy Casaclang Torres
San Fernando City
Summary
To be a competent graduate of my course in which I can obtain and secure a position where I can utilize and develop my skills. To be able to apply the knowledge and experience I learned and acquired in the classroom, trainings and seminars attended. To provide quality service to the people/ company I will work for and to be able to participate and contribute as part of a team and/or work with minimal supervision independently.
Overview
11
11
years of professional experience
Work History
Manager
King Rowell II Lumber and Hardware
09.2023 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Outbound Sales Agent
Covered by Sage Inc.
03.2021 - Current
- Developed tailored pitches for diverse clientele, effectively communicating the value of products or services offered.
- Exceeded monthly quotas regularly by diligently managing time spent on lead generation activities versus active selling calls.
- Established rapport with potential clients by demonstrating genuine interest in their needs, fostering trust and confidence in our products or services.
Human Relations
Pierre and Paul Solution
03.2014 - 03.2014
Divine Mercy the Home that Cares, Inc.
01.2014 - 02.2014
San Sebastian College Recoletos de Manila
11.2013 - 12.2013
Education
Bachelor of Science - Psychology
Centro Escolar University
01.2014
High School -
Saint Louis College
City of San Fernando, La Union01.2010
Skills
- Maintain confidentiality
- Work effectively in a dynamic environment
- Multi-tasking
- Organizational skills
- Cooperative teamwork
- Sense of responsibility
- Positive work attitude
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Training
- PAPJA 27th annual Convention of the Junior Affiliates, Philippine Psychology In The Midst Of Change., 01/17/14 - 01/18/14, SMX Convention Center, MOA, Pasay City and Respective Schools in University Belt
- Tatsulok SP Primer and Orientation, iSipnoyPi: Pagkilitisaimahinasyon ng kabataangpinoy, 09/14/13, 12:00NN-04:00PM, University Theater, Holy Angel University – Angeles City
- PAPJA 26th annual Convention of the Junior Affiliates, Building Hope and Resilience., 01/18/13 - 01/19/13, SMX Convention Center, MOA, Pasay City and Far Eastern University
- Junior Psychology Student’s Field Immersion 2013, Escolarians: Advocate of Mental Peace., 01/16/13, Elsie Gatches Village, Alabang; Sanctuary Welfare Ville and National Center for Mental Health, Mandaluyong City
- PMHA Lecture Forum on Forensic Psychology, 09/28/12, Librada Avelino Auditorium, CEU-Manila
- Lecture forum on Psychology of Communication, Reading a person like a book, 11/29/11, Librada Avelino Auditorium, CEU-Manila
- CEU Psychology Society’s 17th General Assembly, Let’s Smile for one another, Chairperson for Certificates and Documentation, 08/11/11, Librada Avelino Auditorium, CEU-Manila
Timeline
Manager
King Rowell II Lumber and Hardware
09.2023 - Current
Outbound Sales Agent
Covered by Sage Inc.
03.2021 - Current
Human Relations
Pierre and Paul Solution
03.2014 - 03.2014
Divine Mercy the Home that Cares, Inc.
01.2014 - 02.2014
San Sebastian College Recoletos de Manila
11.2013 - 12.2013
High School -
Saint Louis College
Bachelor of Science - Psychology
Centro Escolar University
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