Experienced with team leadership in customer service environments. Utilizes conflict resolution and motivational techniques to enhance team performance—knowledge of customer satisfaction strategies and team dynamics.
* Guiding and motivating team members to achieve goals, fostering a positive and productive work environment.
*Establishing clear team objectives, aligning them with organizational goals, and developing plans to achieve them.
*Identifying training needs, providing coaching, and developing team members' skills and capabilities.
*Monitoring team performance, providing constructive feedback, coaching, and mentoring to improve individual and team performance