Arlene Guasch
Customer Service Representative, Chat Support, Sales Representative
Marilao
Summary
I am a passionate customer service specialist with more than 3 years of experience. I find my experience very rewarding, I enjoy helping people while I learn and at the same time earning.
My most recent job was customer support in an airline company . It required such skill such as managing their account, quick resolution multitasking because part of it I need to upsell a credit card. Another experinced that I had was working in a Telco company I'm doing outbound and inbound sales this is a hard selling account, you need to be efficient and this this also multitasking aside from selling, knowing the product you need to process their payment, assist new customer and you need to schedule an appointment or callback of they say so.
I find myself a good fit for this position, as the job description and requirements are in line with my previous experience. I am always aiming for customer satisfaction. I already have a room for a remote work setup.
Overview
5
5
years of professional experience
Work History
Customer Service Representative/ Chat Support MileagePlus United Airlines
Concentrix PH
05.2021 - 06.2022
- Take inbound calls to assist the member to unlocked their account, change their password, update their personal information, use their miles, helped them to keep their membership status, redeposit miles, crediting miles from a partner airlines.
- Built relationships with clients to sign up for membership not only for their selves with United Airlines but also their family member and friends.
- Chat support same as responsibility when taking inbound calls like changing password, unlocked the account etc.
- Answer general customer inquiries.
- Upselling credit card (Chase).
Outbound Sales Representative
Alorica Teleservices Inc.
04.2017 - 08.2019
- Take outbound calls to assure customer is aware to the ongoing promotions.
- Upselling new line of service and adding insurance to their device.
- Built relationships with customers or member to maintain sales goals and create new opportunities.
- Answer general customer inquiries.
Education
Associate - Computer Technology
Our Lady of Lourdes College
01.2007
Skills
Has a good written and communication skills
Has a good customer and public relationship skills
Ability to work under pressure
Ability to work independently and as a team
Has a positive attitude in handling criticism and failures
Computer literate
References
- Michael James, Contrevida, jamesgleefenti@gmail.com, 09479841010, Concentrix Ph
- Ma. Ethel, Solamo, School Directress Mother, 09157695326, Eufemia Montessori
- Janilyn, Culano, Team Manager, 09459829205, 09983993224, Alorica Teleservices Inc
Accomplishments
- Sprint Store Top 4 Agent.
- Assurion Top Agent for the most number of activated insurance for the open enrollment.
- MileagePlus Rockstar for the month of March
- Top Agent for the most number of activated credit card
Disclaimer
Arlene P. Guasch
Timeline
Customer Service Representative/ Chat Support MileagePlus United Airlines
Concentrix PH
05.2021 - 06.2022
Outbound Sales Representative
Alorica Teleservices Inc.
04.2017 - 08.2019
Associate - Computer Technology
Our Lady of Lourdes College