Jhowena A. Benarao
Dumaguete City
Summary
Dynamic Customer Service Representative III at Qualfon, adept at problem resolution and strategic thinking. Proven ability to enhance customer satisfaction through effective communication and adaptability. Skilled in utilizing tools to identify root causes and deliver tailored solutions, fostering team collaboration and driving positive outcomes in a fast-paced environment.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative III - Chat Support
Qualfon
01.2022 - 12.2025
- Managing tools and resources to efficiently address issues and complaints.
- Understanding and Identifying the root cause of an issue and developing a suitable solution.
- Flexible in adjusting approach to different personalities and issues.
- Well-versed in the products, services, and policies of the company.
- Selling Platform
Education
Bachelor of Science - Tourism Management
Negros Oriental State University
Dumaguete City, Negros Oriental, Philippines 08.2022 - 04.2026
Skills
- Customer Service Excellence
- Communication Skills
- Strategic Thinking
- Multi-tasking skills
- Strong Interpersonal Skills
- Adaptability and Resilience
- Customer service
- Problem resolution
- Team collaboration
- Communication skills
- Positive and professional
Languages
English
Certificates And Training
The Filipino Brand of Service Excellence
Personal Information
- Age: 22
- Father's Name: Numer Benarao
- Mother's Name: Dioseta A. Benarao
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Languages
English
Upper Intermediate
B2
Timeline
Bachelor of Science - Tourism Management
Negros Oriental State University
08.2022 - 04.2026
Customer Service Representative III - Chat Support
Qualfon
01.2022 - 12.2025