Ark Nicole Ballugo
Baguio City, Province of Benguet
Summary
Adept at enhancing collection success rates and customer satisfaction, my tenure at Carlomaximus Security Agency Inc. showcased my ability to reduce receivables and maintain cash drawer accuracy. Leveraging data entry proficiency and exceptional problem-solving abilities, I consistently prioritize efficiency and accuracy, achieving significant improvements in operational outcomes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Billing & Collection Officer
Carlomaximus Security Agency Inc.
01.2023 - 04.2024
- Collaborated with team members to identify new tactics and improve overall collection success rates.
- Reduced outstanding receivables by proactively monitoring aged accounts and prioritizing collection efforts accordingly.
- Utilized strong communication skills to handle difficult conversations with customers, maintaining professionalism and empathy.
PCSO Lotto Teller
PCSO Lottery Outlet
05.2021 - 01.2023
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
Education
Bachelor of Science - Information Technology
STI College Caloocan
Caloocan City, Metro Manila, Philippines 04.2001 -
Skills
Data entry proficiency
Multitasking
Problem-solving abilities
Time Management
Decision-Making
Analytical and Critical Thinking
Active Listening
Customer Relationship Management
Analytical Skills
Problem-Solving
Java Programming Language
Critical Thinking
Timeline
Billing & Collection Officer
Carlomaximus Security Agency Inc.
01.2023 - 04.2024
PCSO Lotto Teller
PCSO Lottery Outlet
05.2021 - 01.2023
Bachelor of Science - Information Technology
STI College Caloocan
04.2001 -
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