NORMAN JAY BERSABAL
DAVAO
Summary
A results-oriented supervisor with extensive experience in office and administrative support, adept at overseeing daily operations and improving workflow efficiency. Proficient in team leadership, process optimization, and conflict resolution, ensuring seamless operations and high staff productivity. Proven track record of implementing effective policies that drive organizational improvement. Dedicated to fostering professional development within teams while upholding high standards of accuracy and compliance.
Overview
5
5
years of professional experience
Work History
Billing and Collection Supervisor
Cubework.com PH CORP (UNIS)
DAVAO
08.2023 - 03.2025
- Located and monitored overdue accounts using billing system to begin collections process.
- Created and distributed updated customer statements.
- Utilized collections software and databases for efficient account management.
- Reviewed accounts to determine payment plan compliance.
- Received payment and posted to appropriate customer accounts.
- Conducted regular meetings with the collection team to discuss goals, objectives, and performance metrics.
- Resolved customer complaints or answered customers' questions.
- Identified high priority situations and took appropriate escalation actions to resolve issues.
- Performed reconciliation of accounts to ensure accurate billing and collections records.
- Developed collection methods to achieve or exceed company financial goals.
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Billing Support Representative
Cubework.com PH CORP (UNIS)
DAVAO
05.2023 - 07.2023
- Monitored past-due accounts, and pursued collections on outstanding invoices.
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
- Investigated incorrect billings and processed refunds as necessary.
- Reconciled accounts and resolved discrepancies.
Billing Support Representative
AWESOME OS (UNIS TRANSPORTATION)
DAVAO
11.2020 - 05.2023
- Worked with team members to identify and develop process improvements.
- Developed strong professional rapport with vendors and clients.
- Answered customer inquiries regarding billings and account status.
- Monitored past-due accounts and pursued collections on outstanding invoices.
Freight Bill Auditor
AWESOME OS (UNIS TRANSPORTATION)
DAVAO
02.2020 - 10.2020
- Investigated discrepancies between carrier invoices and actual charges incurred by the company.
- Reviewed contracts and agreements to ensure compliance with company policies and procedures.
- Created reports to track outstanding invoices and payments.
- Answered customer questions to maintain high satisfaction levels.
Education
Bachelor of Science - Accounting Technology
University of Mindanao
Davao City, Philippines10-2019
Skills
- Team leadership
- Staff management
- Performance monitoring
- Data entry proficiency
- Collections management
- Problem-solving
- Account reconciliation
- Client confidentiality
Affiliations
- Hiking
- Free-diving
- Running
References
References available upon request.
Timeline
Billing and Collection Supervisor
Cubework.com PH CORP (UNIS)
08.2023 - 03.2025
Billing Support Representative
Cubework.com PH CORP (UNIS)
05.2023 - 07.2023
Billing Support Representative
AWESOME OS (UNIS TRANSPORTATION)
11.2020 - 05.2023
Freight Bill Auditor
AWESOME OS (UNIS TRANSPORTATION)
02.2020 - 10.2020
Bachelor of Science - Accounting Technology
University of Mindanao
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