Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

ARISTOTLE PALLASIGUE

Antipolo City, Province Of Rizal

Summary

Diligent Senior Manager with proven track record in optimizing operational efficiencies and leading cross-functional teams to success. Successfully implemented key process improvements that enhanced productivity and reduced costs. Demonstrated excellence in strategic planning and resource management.

Experienced operations professional skilled in optimizing workflows and driving efficiency. Strong focus on team collaboration and achieving measurable results, adaptable to changing needs and environments. Expertise in strategic planning, process improvement, and resource management. Known for reliability and effective leadership in high-pressure situations.

Overview

25
25
years of professional experience

Work History

Senior Operations Manager

IOPEX Technologies Philippines
04.2022 - Current
  • Palo Alto Networks Cybersecurity Company (B2B)- Technical, Sales Operations and Compliance Management
  • Incharge Enegy (B2B) - Technical, NOC, Inside Sales and Account Management
  • Quancast (B2B) - Ad Ops
  • Maxicare - Customer Healthcare Support
  • Dawn Health – Online Healthcare Support
  • Pango/AURA Digital Security Solutions - Technical and Customer Service
  • Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
  • Achieved remarkable improvement in customer satisfaction scores by revamping customer service process to ensure swift and effective resolution of queries.
  • Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.

Operations Manager

Alorica
09.2021 - 02.2022

AT&T Tech Mobility – Technical and Customer Service

Operations Manager

24-7 Intouch
09.2018 - 01.2020

Netflix Global – Online Streaming (Tech and CS)

Assistance Call Center Manager

Teleperformance
08.2015 - 11.2017

Sprint Business – Technical/Customer/Sales Support

Charter Communications – Technical and Customer Support

Time Warner Cable - Technical and Customer Support

Supervisor

Teleperformance
08.2007 - 08.2015

Epson Printers - Technical and Customer Support

Cricket Wireless - Technical and Customer Support

Verizon Communications DSL and Fios - Technical and Customer Support

Technical Support Representative

Teleperformance
05.2006 - 08.2007

Verizon Communications DSL and Fios - Technical and Customer Support

Business Development Officer

Cargo Data Exchange Center
01.2001 - 01.2002

Senior Sales Manager - F2F Sales

Technical Account Manager - Customer Training and Account Support

Senior Software Consultant/Trainer

Wits@Work, Incorporated
09.2000 - 12.2001

Education

Bachelor of Science - Computer Data Processing Management and IT

Polytechnic University of The Philippines
Manila, Philippines
01.1999

Skills

  • Operations management
  • Productivity improvement
  • KPI reporting
  • Strategic planning
  • Procedure optimization
  • Operational excellence
  • Technology integration
  • Workforce planning
  • Standard operating procedures
  • Stakeholder management

References

  • Vivek, Mathialagan, Program Manager, vivek.mathialagan@iopex.com, iOPEX Technologies
  • Criselda, Bonifacio, General Manager, cbonifacio@teleperformance.com, Teleperformance Inc.
  • Jaime, Villanueva, Director, jvillanueva02@24-7intouch.com, 24-7 Intouch
  • Ian, Carmona, Director – Global Compliance, ian.carmona@teleperformance.com, Teleperformance Inc.

Timeline

Senior Operations Manager

IOPEX Technologies Philippines
04.2022 - Current

Operations Manager

Alorica
09.2021 - 02.2022

Operations Manager

24-7 Intouch
09.2018 - 01.2020

Assistance Call Center Manager

Teleperformance
08.2015 - 11.2017

Supervisor

Teleperformance
08.2007 - 08.2015

Technical Support Representative

Teleperformance
05.2006 - 08.2007

Business Development Officer

Cargo Data Exchange Center
01.2001 - 01.2002

Senior Software Consultant/Trainer

Wits@Work, Incorporated
09.2000 - 12.2001

Bachelor of Science - Computer Data Processing Management and IT

Polytechnic University of The Philippines

Similar Profiles

CREATE PROFILE
ARISTOTLE PALLASIGUE