Ariel Peñaflor
Novaliches, Quezon City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative I
Collective Solution (UnifyCx)
09.2024 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative III
Ttec
07.2020 - 08.2024
- Answering inbound phone calls and addressing customers' inquiries about the products and services offered by the company.
- Handled over 50 phone calls daily, responding to customer inquiries about the company's products and services.
- Offering promotions to customers that they can take advantage of
- Ensuring the customer is satisfied with every resolution I provide to them.
Customer Service Representative I
Alorica Teleservices Inc.
07.2017 - 01.2020
- Managing customer complaints and resolving issues to improve the experiences of dissatisfied customers with the company.
- Responding to inquiries about the company's products and services.
- Providing customers with information about the company's current promotions.
Customer Service Representative I
Sitel Philippines Inc.
07.2016 - 06.2017
- Assisting customers in updating their information through the company's website.
- Assisting customers with processing their payments online.
- Offering current promotions to customers that they can take advantage of
Education
Bachelor of Science - Marketing
Philippine Christian University
Taft Avenue, Pedro Gil Manila06.1996
Dr. Yanga's Francisco Balagtas Colleges
Wakas, Bocaue, Bulacan03.1988
Primary School -
Bambang Elementary School
Bambang, Bocaue, Bulacan03.1984
Skills
- Computer skills
- Customer service
- Computer literacy
- Microsoft office
- Windows
- Communication skills
Timeline
Customer Service Representative I
Collective Solution (UnifyCx)
09.2024 - 12.2024
Customer Service Representative III
Ttec
07.2020 - 08.2024
Customer Service Representative I
Alorica Teleservices Inc.
07.2017 - 01.2020
Customer Service Representative I
Sitel Philippines Inc.
07.2016 - 06.2017
Bachelor of Science - Marketing
Philippine Christian University
Dr. Yanga's Francisco Balagtas Colleges
Primary School -
Bambang Elementary School
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