Jasmine Mariebenj Vidal
Customer Service Representative
Angeles City
Summary
Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative I
Cloudstaff (CAPITAL VACATION) Disengaged- Seasonal Account
2026 - 05.2026
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations, and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Learned and adapted quickly to new technology and software applications.
Customer Service Representative
IQOR PHILIPPINES ASSURANCE WIRELESS (TELCO)
2024 - 2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Support Specialist II B2B MICROSOFT
Majorel Philippines
2021 - 2023
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Customer Care Representative
Teletech Pampanga
2019 - 2021
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Education
Bachelor of Secondary Education - Major in Physical Education
City College of Angeles
Angeles City, Province Of Pampanga, Philippines04-2017
High School - High School Diploma
Francisco G. Nepomuceno Memorial High School
Angeles City, Province Of Pampanga, Philippines04-2012
Elementary - Elementary Diploma
Angeles Elementary School
Angeles City, Province Of Pampanga, Philippines04-2008
Skills
CRM software
Email etiquette
Call handling
Teamwork and collaboration
Computer skills
Microsoft office
Customer service
Problem-solving
Flexible and adaptable
Team management
Time management
Data entry
Timeline
Customer Service Representative I
Cloudstaff (CAPITAL VACATION) Disengaged- Seasonal Account
2026 - 05.2026
Customer Service Representative
IQOR PHILIPPINES ASSURANCE WIRELESS (TELCO)
2024 - 2025
Customer Support Specialist II B2B MICROSOFT
Majorel Philippines
2021 - 2023
Customer Care Representative
Teletech Pampanga
2019 - 2021
Bachelor of Secondary Education - Major in Physical Education
City College of Angeles
High School - High School Diploma
Francisco G. Nepomuceno Memorial High School
Elementary - Elementary Diploma
Angeles Elementary School