Summary
Overview
Work History
Education
Skills
Timeline
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Ariel Navidad

Cebu City

Summary

Professional with strong background in product support, prepared to enhance customer satisfaction and operational efficiency. Skilled in troubleshooting, problem-solving, and providing comprehensive technical assistance. Known for effective collaboration, adaptability to changing needs, and delivering reliable results. Excellent communication, analytical thinking, and customer service skills.

Overview

4
4
years of professional experience

Work History

Product Support Associate (HostGator)

Newfold Digital Inc.
05.2023 - 02.2025
  • Improved customer satisfaction by providing timely and accurate technical support for various website and hosting issues
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Handled technical concerns such as DNS issues, server related problem, website troubleshooting, WHM and CPanel management.
  • Educated clients on current promotional offerings and products using persuasive selling tactics, highlighting the benefits of our product offerings.
  • Worked with multiple departments to check proper billing information.

Advisor I, Sales (T-Mobile)

Concentrix
07.2022 - 02.2023
  • Proactively handle and resolve customer's concerns
  • Handle end to end processes such as bill adjustments and inquiries, technical related concerns, and troubleshooting
  • Escalate concerns and issues that needs immediate resolution via email
  • Promote related products to customers that will suit their needs to maintain customer
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.

Customer Service Representative (Globe Telco)

Teleperformance IT Park
05.2021 - 07.2022
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
  • Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.
  • Provided technical guidance and support to customers.

Education

Bachelor of Science - Human Resource

Eastern Samar State University
Borongan, Philippines
03-2019

Skills

  • Web Hosting related troubleshooting
  • CPanel and WHM Management
  • Customer service
  • Problem-solving skills
  • Verbal/written communication
  • Product sales
  • Critical thinking

Timeline

Product Support Associate (HostGator)

Newfold Digital Inc.
05.2023 - 02.2025

Advisor I, Sales (T-Mobile)

Concentrix
07.2022 - 02.2023

Customer Service Representative (Globe Telco)

Teleperformance IT Park
05.2021 - 07.2022

Bachelor of Science - Human Resource

Eastern Samar State University

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Ariel Navidad