Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Hi, I’m
Ariane Baldoza
Customer Service Representative/ Team Manager
Pili Camarines Sur
Summary
Overview
5
years of professional experience
Work History
Quantrics Enterprises Incorporation
Team Leader
05.2021 - 10.2023
Job overview
- Analytic thinking and quick decision making for better results
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Quantrics Enterprises Incorporation
Customer Service Representative
11.2019 - 04.2021
Job overview
- Top 10% performer in segment (All-stars for consecutive periods)
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction
Bicol State, Applied
Student Teacher
01.2019 - 04.2019
Job overview
- In Grade 8 and Grade 11,on-the-job training
- Cultivated positive relationships with administration, teaching staff, and students.
- Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
Education
Bicol State of Applied Sciences And TechnologyNaga City, Philippines
Bachelor of Secondary Education
04.2001
University Overview
- Licensure Exam for Teachers passer (2019)
- Academic Awardee (Major in English)
- 3rd place essay writing
Skills
Problem Solvingundefined
Timeline
Team Leader
Quantrics Enterprises Incorporation
05.2021 - 10.2023
Customer Service Representative
Quantrics Enterprises Incorporation
11.2019 - 04.2021
Student Teacher
Bicol State, Applied
01.2019 - 04.2019
Bicol State of Applied Sciences And Technology
Bachelor of Secondary Education
04.2001
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