Hospitality professional with strong focus on cleanliness and guest satisfaction, prepared for this role. Known for maintaining high standards of hygiene and providing exceptional service. Collaborative team player who adapts to changing needs and ensures pleasant guest experience. Proficient in housekeeping procedures and guest interaction.
Hi, I’m
ARGEN CYRUS PEREZ
Stateroom Attendant
San Pedro
Summary
Overview
13
years of professional experience
2
Languages
Work History
Margaritaville
Stateroom Attendant- Housekeeping Department
05.2024 - 12.2025
Job overview
- Stateroom attendant will report to work at the prescribed starting time.
- Responsible for the section given by chief housekeeper
- Cleans the cabins according to the instructions of the chief Housekeeper
- Prior to passenger embarkation the Cabin Steward will clean the cabins and corridors in such a way that no trace will appear of the previous occupants.
- The cleaning must be of the highest standard and be strictly in accordance with the routines and instructions set by the Company standard.
- It is important that passengers are received graciously and friendly.
- A courteous verbal introduction should be made at the beginning of a cruise, and the Steward should acquaint each one of her passengers with the general shipboard information.
- If appropriate, Steward should ask passengers if they feel comfortable and be briefed on meal hours, bar activities
- Stateroom attendants must use personal judgments as to how much information to provide. Never discuss internal Company matters with passengers.
- During the voyage the Stewards will closely adhere to the working instructions and routines set by Housekeeper.
- Stateroom attendants must always report passenger complaints to the Housekeeper without delay.
- Cabin steward should place the appropriate information material in each cabin.
- Empty cabins must always be in order and not be used for storage purposes.
- Stateroom attendants should always greet passengers in a friendly manner.
- Before entering a cabin, she should knock on the door and announce 'Housekeeping, 3 times'.
- It is essential that passengers are informed about procedures and timing of events in connection with disembarkation.
- Stateroom attendants should pay special attention to passengers until they have left the cabins for departure.
- After passengers have disembarked, cabins are to be clean immediately.
- Lost and found items are to be turned into the reception and include date, cabin number or place found.
- Stateroom attendants take special care when handling Company equipment and working material.
- The stateroom attendant will take part in linen handling and looking after inventories directed by the Head of department.
- Steward must attend meetings and training sessions called by her Superior.
- Stateroom attendants must adhere to safety standards set by company standards
- Knowledgeable in proper application of chemicals
- Must render fast accurate and excellent service to the guest.
- THE FOLLOWING REQUIREMENTS ARE TO BE MET IN THE BATHROOMS
- Check that ceiling is free of water marks
- Clean washbasin and mirror
- Clean tiles, no water marks or soap film on edges of soap dish
- Wash out and polish glasses, if used or Disinfect washbasin
- Clean and polish water faucets
- Clean bathroom floor, walls and ceiling
- Place washcloth and bathmat according to specifications
- Sort out damaged towels
- Check that towel racks and bars are clean and free of hand or water marks
- Fold and hang towels according to instructions from the Housekeeper
- Replenish bathroom supplies
- Check that toilet-bowl is clean and free from odors, waste marks or stains under edge and outlet clean
- Check that toilet-seat and hinges are clean free of stains or marks and disinfected
- Replenish toilet paper and Kleenex
- Fold end of toilet paper in triangle
- Scrub and disinfect shower floor and walls
- Check the condition of shower curtain and hooks and make sure shower curtain is clean free of any soap marks
- Clean inside of shower head and shower hose of Clean and dust light fixtures
- Check that light switches are free of dust and fingerprints
- Check that the top of the door is clean and free of dust
- Empty and clean waste basket
Marella Cruises
Stateroom Attendant- Housekeeping department
05.2015 - 04.2024
Job overview
- Duties and Responsibilities-Same as above
Thompson Celebration Bar department
Bar Utility
05.2013 - 04.2014
Job overview
- To support bar operations by maintaining cleanliness, organization, and stocks levels.
- Assist bartenders with various tasks to ensure smooth service, including cleaning, restocking and handling supplies.
- Cleaning bar areas, glassware, equipment and utensils, following sanitation procedure
- Restocking supplies, ensuring an adequate supply of beverages, garnishes, glassware, and more
- Waste management, segregating and removing trash and garbage, and ensuring proper disposal of recyclables.
- Equipment operation, operating and maintaining bar equipment like dishwashers, and reporting any malfunction
- Following safety and sanitation, adhering to safety, and health, sanitation regulation related to food and beverage service.
- Participating in opening and closing procedures, handling deliveries, and maintaining overall cleanliness and order
Education
PRC license from Real estate as a salesperson
University Overview
Lyceum Asia Philippines Inc.
Vocational NC-II Food & Beverage Management Course
08-2011
University Overview
Technical Skills Development Authority (TESDA)
NC-II General Housekeeping for Hotel
04-2011
University Overview
AMA Computer College Binan campus
Bachelor of science from Information Technology
01-2004
University Overview
Lapaz National High School
01-2000
University Overview
Kasapa Elementary School
01-1996
University Overview
Skills
Skilled in team development and customer relations
Housekeeping expertise
Experienced in enhancing table settings with napkin art
Skilled in creating towel shape animations
Thoroughness in task execution
Initiative-driven mindset
High standards of cleanliness
Customer service proficiency
Lost and found coordination
Maintenance reports
Preventive maintenance
Critical thinking ability
Strong focus on accuracy
Collaborative team building
Personal Information
Personal Information
Born on September 14, 1982, at Poblacion Lapaz Agusan Del Sur, Philippines 5’ 5 in heights 116 lbs. Single, can speak English, Filipino and Spanish, customer service oriented. My interests include reading, cooking, Gardening, and I loved nature very much. I’m a fast learner, persistent and organized, and I possess a ready Attitude to learn new skills. Currently on vacation, My C-1D visa Will expire on March 27, 2035Timeline
Stateroom Attendant- Housekeeping Department
Margaritaville
05.2024 - 12.2025
Stateroom Attendant- Housekeeping department
Marella Cruises
05.2015 - 04.2024
Bar Utility
Thompson Celebration Bar department
05.2013 - 04.2014
Lyceum Asia Philippines Inc.
Vocational NC-II Food & Beverage Management Course
Technical Skills Development Authority (TESDA)
NC-II General Housekeeping for Hotel
AMA Computer College Binan campus
Bachelor of science from Information Technology
Lapaz National High School
Kasapa Elementary School
PRC license from Real estate as a salesperson