ARCHIE ROBERT R. PEREZ
Summary
Highly motivated and versatile professional with over 10 years of experience in customer service, sales, and gaming operations, including international exposure as a Mandarin Casino Dealer in Malaysia. Demonstrates strong communication skills, including proficiency in intermediate Mandarin. Known for attention to detail, adaptability, and delivering excellent service in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Mandarin Customer Service Representative – Chat Support
SeekTop Service Management Inc.
03.2021 - 08.2024
- Provided Mandarin chat support to international clients in a professional and timely manner.
- Handled high volumes of inquiries while maintaining high satisfaction ratings.
- Collaborated with multilingual teams to resolve issues efficiently.
Mandarin Casino Dealer
Resorts World Genting Malaysia
04.2014 - 04.2020
- Facilitated table games with efficiency and integrity in a high-pressure casino environment.
- Ensured compliance with gaming regulations and company standards.
- Delivered excellent customer service to diverse clientele.
General Clerk
Prudential Guarantee and Assurance, Inc.
07.2012 - 07.2013
- Handled administrative and clerical duties, including documentation, filing, and data encoding.
- Supported daily office operations and assisted in insurance policy processing.
Sales Consultant
BVLGARI Horology Jewelry Center, Inc.
01.2012 - 03.2012
- Assisted customers with product inquiries and purchases of luxury timepieces and jewelry.
- Maintained a high level of product knowledge and brand representation.
Education
Bachelor of Science in Commerce - Major in Management
Far Eastern University
10 2011
High School Graduate - undefined
Daniel Maramba National High School
3 2007
Elementary Graduate - undefined
Horizon Educational Learning Center
3 2003
Skills
- Customer Service
- Mandarin Communication (Intermediate Level)
- Casino Operations
- Administrative Support
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
Languages
Chinese (Mandarin)
Upper intermediate (B2)
English
Bilingual or Proficient (C2)
References
- Maria Cristina, Daraway, Licensed Customs Broker, 0997 079 2684
- Kwan Lai, Ying, Restaurant Owner, +60 17 904 0305, Malaysia
- Tan Swee, Twak, Casino Assistant Manager, +60 12 360 1029, Malaysia
Training
- "Steps to Multimillion Profits" – Far Eastern University | January 29, 2010
- "Maximizing Collegiate Opportunities for Remarkable Success in the Corporate World" – Far Eastern University | August 9, 2010
Timeline
Mandarin Customer Service Representative – Chat Support
SeekTop Service Management Inc.
03.2021 - 08.2024
Mandarin Casino Dealer
Resorts World Genting Malaysia
04.2014 - 04.2020
General Clerk
Prudential Guarantee and Assurance, Inc.
07.2012 - 07.2013
Sales Consultant
BVLGARI Horology Jewelry Center, Inc.
01.2012 - 03.2012
High School Graduate - undefined
Daniel Maramba National High School
Elementary Graduate - undefined
Horizon Educational Learning Center
Bachelor of Science in Commerce - Major in Management
Far Eastern University
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