ARBBIE MONTENEGRO
Antipolo City
Summary
Organized and motivated employee eager to apply time management and organizational skills various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Technical/Customer Service Representative
Sutherland Global Services
9F Shaw I.T. Center 360 Shaw Blvd, Cor Nueve De Febrero, Mandaluyong, 1634 Metro Manila
07.2023 - Current
- Tracked progress on open cases, escalating more complex issues when appropriate.
- Resolved customer inquiries in a timely manner, ensuring customer satisfaction.
- Identified product defects and reported them to the development team for resolution.
- Maintained positive working relationship with fellow staff and management.
Email Support/Phone Support (Customer Service Representative)
CONCENTRIX
01.2020 - 03.2023
- Prevented key account losses by researching discrepancies and correcting problems.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Phone Support (Customer Service Representative)
ALORICA
01.2018 - 01.2020
- Consulted with customers to resolve service and billing issues.
- Updated databases with new and modified customer data.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Prevented key account losses by researching discrepancies and correcting problems.
Education
High School Diploma -
BAGONG NAYON II ANTIPOLO CHRISTIAN SCHOOL
Antipolo City04-2016
Undegraduate - Bachelor of Science in Information Technology
Our Lady Of Fatima University (Antipolo Branch)
Antipolo CitySkills
- Troubleshooting
- Technical Support
- User Support
- Online Chat Support
- Customer Service
- Problem-Solving
City
Antipolo City
Religion
Catholic
Birthdate
10/06/96
Personal Information
- Gender: Male
- Nationality: Filipino
References
- Rena Merilles Ortiz, 09613490432
- Abel Zambrano, 09060841508
- Lois Dela Cruz, 09928347965
Timeline
Technical/Customer Service Representative
Sutherland Global Services
07.2023 - Current
Email Support/Phone Support (Customer Service Representative)
CONCENTRIX
01.2020 - 03.2023
Phone Support (Customer Service Representative)
ALORICA
01.2018 - 01.2020
High School Diploma -
BAGONG NAYON II ANTIPOLO CHRISTIAN SCHOOL
Undegraduate - Bachelor of Science in Information Technology
Our Lady Of Fatima University (Antipolo Branch)
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