Maria Yulanda Onte Jomoc

Company Overview: Whiteplane, Inc.

• Offered advice and assistance to clients, paying attention to special needs or wants
• Answered client’s phone calls promptly to avoid on-hold wait times
• Answered a constant flow of client calls with minimal wait times
• Maintained client’s satisfaction with forward-thinking strategies focused on addressing client’s needs and resolving concerns
• Provide basic troubleshooting steps over the phone to provide the best resolution

• Helping customers to process placing, cancellation, and refund orders.
• Explaining customer bills and subscriptions.
• Assisting customers through inbound calls, outbound calls, email, and chat.
• Offered advice and assistance to clients, paying attention to special needs or wants.
• Answered a constant flow of client calls with minimal wait times

• Company Overview: Travel Survey – Seasonal Account
• Taking inbound and outbound calls
• Calling customers to answer travel surveys
• Documenting customer's travel time and destinations.

• Company Overview: Truist Financial Corporation
• Enforced regulatory and company policy compliance to improve workplace and employee readiness
• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices
• Motivated and trained employees to maximize team productivity
• Encouraged and promoted ideas aligned to business needs and benefits
• Analyzed department metrics and performance and reported findings to management
• Managed internal operational standards and productivity targets
• Conducted root cause analysis in deficient areas to identify and resolve issues

• Company Overview: Truist Financial Corporation
• Handled micro team
• Discussed new process updates with the micro team
• Provided accurate resolutions for those who need assistance
• Monitoring the quality scores to pass to production
• Discussed the metrics requirement for awareness of the micro team
• Provided real-time feedback for performance
• One-on-one coaching session with mentees to discuss root causes and opportunities
• Pass to the next phase of discussion with the clients

• Company Overview: Truist Financial Corporation
• Offered advice and assistance to clients, paying attention to special needs or wants
• Updated account information to maintain client’s needs
• Provided primary customer support to internal and external clients
• Answered client’s phone calls promptly to avoid on-hold wait times
• Answered a constant flow of client calls with minimal wait times
• Maintained client’s satisfaction with forward-thinking strategies focused on addressing client’s needs and resolving concerns

• Company Overview: Intuit Quickbooks
• Processing payments of the customers
• Explaining the customers' subscription bills
• Offer sales leads to upgrade customer’s subscriptions
• Assists customers and provides troubleshooting steps to resolve application errors
• Provided primary customer support to internal and external clients
• Answered client’s phone calls promptly to avoid on-hold wait times
• Answered a constant flow of client calls with minimal wait time