Hi, I’m
Aprilyn Vega
Customer Service Representative
Bacolod City, Province Of Negros Occidental
Summary
Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.
Overview
2
years of professional experience
Work History
Concentrix
Customer Specialist by Guest
07.2024 - 04.2025
Job overview
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Provided customers with detailed information on company products, services and materials.
- Responded to customer inquiries via phone, email and web-based platforms.
Ubiquity Global Services
Billing Customer Service Representative
08.2023 - 12.2024
Job overview
- Conducted regular audits of billing records to identify potential areas for improvement or error correction.
- Reconciled discrepancies between billed amounts and actual charges, improving overall accuracy of invoices.
- Developed personalized payment plans for customers experiencing financial difficulties, resulting in increased customer retention.
Transcom Bacolod
Technical Support Representative
12.2023 - 09.2024
Job overview
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Education
Notre Dame Of TalisayTalisay, Province Of Negros Occidental, Philippines
No Degree from Hotel Management
04.2001
Skills
Customer service
Timeline
Customer Specialist by Guest
Concentrix
07.2024 - 04.2025
Technical Support Representative
Transcom Bacolod
12.2023 - 09.2024
Billing Customer Service Representative
Ubiquity Global Services
08.2023 - 12.2024
Notre Dame Of Talisay
No Degree from Hotel Management
04.2001
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